by DF11
Explorer

Can receive email but no send

EE is my broadband provider.  I have used a Talktalk email address for years but have just switched to EE 2 months ago, I am still using Talktalk email address and I have not had a problem since switching to EE. Suddenly now I can receive emails emails still but cannot send, I keep receiving a message saying the email address is not recognised, sometimes that’s my wife’s email and she is in the same room. Also another message sometimes comes saying ‘the username or password for smtp.talktalk.net is in correct.

In my iPad settings I am loathe to delete the account because I cannot remember the original passwords when I set up with Talktalk. Any help please? Thanks.

3 REPLIES 3
by Grand Master
Grand Master

Re: Can receive email but no send

@DF11 What are your Outgoing SMTP Server settings in your Mail app? 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by DF11
Explorer

Re: Can receive email but no send

Smpt.talktalk.net

username blank just says optional

password blank just says optional

Use SSL is showing green

authentication showing blank

Server Port 587

by Grand Master
Grand Master

Re: Can receive email but no send


@DF11 wrote:

Smpt.talktalk.net


Unless that's a typo it should be smtp.talktalk.net .

 

What are the alternatives for "Authentication"?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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