Chat feature

[IAmMe30]

Could someone please tell me why the chat feature isn't available? 

[XRaySpeX]

It is! You can send PMs to other Community members by going to https://community.ee.co.uk/t5/notes/privatenotespage

[IAmMe30]

I was after the chat feature to chat online to someone from EE?

[Matt_124 · Accepted solution]

This is only available to Pay Monthly Mobile customers and is accessible under the Help tab in the EE App.

If you are a Broadband or Pay As You Go customer, you would not see this option.

[IAmMe30]

Hi thanks for the reply, I am a pay monthly customer with 4 lines on my account for family 

[Linzi_H]

Thanks for letting us know @IAmMe30 

As @Matt_124 has pointed out above, you should be able to access this in the Help tab on the EE app. 

Linzi 

[IAmMe30]

 this is all I get when I go to the help section on all numbers associated with my account?

[Linzi_H]

It looks like you'll need to call our team directly @IAmMe30, and we'll also be able to double check why the chat option isn't showing for you.

Linzi 

[Matt_124]

It should appear at the top of the page as shown here:

Is your mobile account properly linked and showing billing details within the app?

[IAmMe30]

Hi they are linked, I will give them a call this afternoon and see what's going on, thank you for your help