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Activity in Home Services

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Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Stevef1964 by • Established Contributor
  • 292 Views
  • 30 replies
  • 1 Helpful

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...

Gv1969 by • Contributor
  • 141 Views
  • 16 replies
  • 0 Helpful

Lost landline number when moving from BT to EE

Despite assurances when I spent an hour talking to them in preparation for the transition from BT to EE with Digital Voice, I have lost my home phone number. EE say this is irretrievable but I see moderators have been able to help some customers in s...

Commers by • Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

Linking Product Accounts to EE App/Website

It seems I have the same problem as many other user of the EE service who have been switched over from BT.I am now 2 months into my new mobile/broadband contract and I still am unable to access my broadband account online either by using the App or t...

Flashing Aqua Smart Hub 5G

I just got my router yesterday and I have already had some lengthy conversations with the customer service team, and will contact them again today, but I will run through the process as it may help others who encounter this issue. I am using an apple...

No data connection

Hi there! I Got a question, I got my first sim plan with EE yesterday and I have full signal and stuff but the data isn’t working despite being turned on and off and put in diff. mobile phones. It’s been 24 hours now and I still can’t use it yet. The...

TV Pro - intermittent hardware sound

HiI am using a BT TV Pro that I have had since last April and kept it when transferring to EE in February. Since last night and this morning I am receiving an intermittent whirling sound that I fear could be the hard drive. Would I be able to request...

Weerab2024 by • Established Contributor
  • 19 Views
  • 2 replies
  • 0 Helpful

Migration from BT to EE - Smart Hub Plus

I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.I was advised at the point of order that I would get this equipment, but now t...

swarrin by • Explorer
  • 1939 Views
  • 16 replies
  • 1 Helpful
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