Home Services

Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

Why can’t I see broadband controls in the Ee app as an existing Ee mobile customer? I’ve call CS so many time and am told the same thing - try again in a day or so- but weeks on, nothing. Should I be paying full price for broadband without access to ...

ethernet problems

hi ,cant get the ethernet to work on my router , 2nd router ive tried from EE but still no service , anyone else had a similar issue . wifi works but i need the ethernet .

Now TV error

Hi We recently got EE tv and had the now tv subscription. It has now stopped working on our tv and asks you to sign in to watch any programme. When you sign in it then says error on all 3 boxes and I can't use the app. When I log in on my mobile it w...

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE saying they've got thousands of rewards points that's going to be lost in 2 days if they dont click on the link to spend them?

Wifi Booster/extender (Super hub plus)

I have just been ported over to EE from a long term FTTP account with BT, while on the phone placing the order i was told the old BT extender/booster discs (black) would work with the new router/hub, this is not the case. I made it clear without i w...

Busiest Home 1.6Gb with BT TV Package

Just tried to order Busiest Home Broadband, with BT TV, but was told that the system cannot support ordering the two together - anyone else verify this? You can order Busiest Home as broadband only, or order BT TV and a lower broadband package but wi...

Xbox game pass

So I added xbox game pass when I bought my pay monthly sim and it is on the email as confirmation I added it but I haven't had anything else on how to actually use it, no codes or anything. I've checked the app and I can't find anywhere that will jus...

I want to order broadband

I would like to order broadband but all I ever get, both on the app and website is “this service is not available”.

Moving home without full fibre availability while still in contract

I took out a 24 month plan for EE's Full Fibre 900 package in December 2022 and have had a positive experience overall. In the upcoming weeks I will be moving to a property which only has FTTC. This leaves around 6 months of my contract remaining whe...

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