Home Services

Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.

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TV

Get help or share and discuss ideas, tips and solutions for all things TV

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A place to swap tips and tricks and chat about all things gaming

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Discussions around online safety including security and scams

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Activity in Home Services

Email from EE about a Prize Competition

HelloI received this email from ee@messages.ee.co.uk is this a Legit Email from EE?  Didn't ask for Bank Details.  Just name, Mobile Number and Email address if you entered. 

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Estimated line speed showing incorrectly

As you can see it’s saying my estimate upload speed is 1.0 mbps and line speed is 0.0 mbps why is this? I’m on a 500/70 mbps plan, I’ve had a issue not so long ago that any EE router would not sync with my line but any other third party would, BT eng...

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LiamEE by Contributor
  • 7 Views
  • 0 replies
  • 0 Helpful

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 99448 Views
  • 624 replies
  • 348 Helpful

Still waiting for new account details

Having recently upgraded my old  Broadband & home phone contract to the Fibre 67  package at the end of February.I am still waiting for my new account details to become available on MY EE so i can check my bills ect. I have received the welcome lette...

kevin97 by Contributor
  • 110 Views
  • 7 replies
  • 0 Helpful

Waiting for smart hub plus

I was recently about to end my broadband contact with BT and called them to advise I wouldn’t be renewing due to the price they proposed, the cancellation team persuaded me to move to EE full fibre 500 and told me this comes with a smart hub plus. Se...

SIM Jacking - Port Freeze or Number Lock

It appears as if the security threat of ‘SIM jacking’ is increasing and one of the recommended ways of protecting against it is to ‘Lock your phone number with your service provider’ - Many network service providers offer Port Freeze or Number Lock t...

Discovery + activation

I have just switched from Sky to EE.  I have managed to activate or log in to almost everything except Discovery+.  My email is the same as used for Sky so when trying to activate it tells me I don’t have the correct subscription.  After doing chat w...

Mol72 by Investigator
  • 129 Views
  • 6 replies
  • 1 Helpful