Home Services

Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.

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Get help or share and discuss ideas, tips and solutions for all things TV

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Discussions around online safety including security and scams

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Activity in Home Services

Email from EE about a Prize Competition

HelloI received this email from ee@messages.ee.co.uk is this a Legit Email from EE?  Didn't ask for Bank Details.  Just name, Mobile Number and Email address if you entered. 

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EE Smart Hub Plus Router bug

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.The update has changed my settings agai...

huggons by Established Contributor
  • 682 Views
  • 18 replies
  • 0 Helpful

Estimated line speed showing incorrectly

As you can see it’s saying my estimate upload speed is 1.0 mbps and line speed is 0.0 mbps why is this? I’m on a 500/70 mbps plan, I’ve had a issue not so long ago that any EE router would not sync with my line but any other third party would, BT eng...

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LiamEE by Contributor
  • 41 Views
  • 0 replies
  • 0 Helpful

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 99572 Views
  • 624 replies
  • 348 Helpful

Still waiting for new account details

Having recently upgraded my old  Broadband & home phone contract to the Fibre 67  package at the end of February.I am still waiting for my new account details to become available on MY EE so i can check my bills ect. I have received the welcome lette...

kevin97 by Contributor
  • 116 Views
  • 7 replies
  • 0 Helpful