13-12-2018 02:33 PM
TV box: my standby light goes off after approx 7hrs? Nobody else I know with EE tv box has this. Other functions seem to be normal. Any thoughts?
14-12-2018 09:37 AM
The stanby light goes off overnight (approx 7hrs) but is still powered from the wall socket, and when I press power on the remote it comes on (if a little slow) I have already reset it when I was having problems with an intermittent black screen every 10 seconds. Now last night I find one of my recording (series recorded) is missing and also some recordings from last month I can't access just the spinning wheel. I'm definitely now of the opinion that this box must be faulty (not fit for purpose) and EE should exchange it 'pronto' Grateful for your interpretation of my problems.
14-12-2018 10:04 AM
15-12-2018 08:44 AM
Tech help agreed with me after nearly 2 months of problems and faffing about the box must be faulty. They are sending me a replacement next few days which I sincerely hope gives me trouble free viewing from now on. Apparently a returns pack will be enclosed and you have 30 days to return the faulty box (beware if you have a similar situation) otherwise you will be charged.