by JohnChax Investigator
Investigator

On EETV my sound keeps fading in and out. Why?

Since yesterday the sound on my EETV keeps fading in and out. This only happens when the EETV box is on, so it is not a problem with the TV. (It works fine with other appliances - eg games console). The WiFi seems fine too. 

I have tried rebooting the EETV box already and it did not improve. 

Any idea why the EETV box might be doing this and how to solve it?

6 REPLIES 6
by Legend
Legend

Re: On EETV my sound keeps fading in and out. Why?

Hi @JohnChax

 

Does it happen with all TV channels or just certain ones? 

 

Thanks




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by
EE Community Support Team

Re: On EETV my sound keeps fading in and out. Why?

Hi @JohnChax,

 

Welcome to the community Smiley Happy

 

If the issue is with all channels through the EE TV box, there are some actions on EE TV Help and Support video that could resolve it.

 

Let us know how you get on.

 

 

Alex

by JohnChax Investigator
Investigator

Re: On EETV my sound keeps fading in and out. Why?

Hi thanks. It now seems to have resolved itself. It was with all the channels though. 

by
EE Community Support Team

Re: On EETV my sound keeps fading in and out. Why?

Hi there @JohnChax

 

Thanks for coming back to us. 

 

Glad this is now sorted for you.

 

Leanne Smiley Happy

by JohnChax Investigator
Investigator

Re: On EETV my sound keeps fading in and out. Why?

Hi
It happened again this evening, so I called the technical help.
They got me to remove the TV ariel and then rescan the channels; then put the ariel back and rescan again. That sorted it out.
Thank you
John
by
EE Community Support Team

Re: On EETV my sound keeps fading in and out. Why?

Glad you're all sorted, thanks for letting us know, @JohnChax. Smiley Very Happy

 

Chris 

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