by Parners001 Investigator
Investigator

NOW TV app - error code PL-1002

Hi, i keep receiving the above error message, so cant access my account via the Inbuilt app. 

My NOW TV account however acknowledges my attempt as a last use on my ee tv.

to date i have done the following

logged out and back in - no change

removed the power lead for a minute - no change to the app, however resulted in me having to reformat my hrd drive and start again.

seperately reformat my hard drive and log back into the NOW TV app - no change.

 

all roads lead to the above error message. Its been over a month now, and i still cant view the contents of this app on my ee tv. 

 

Help please !

10 REPLIES 10
by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Hi there @Parners001

 

Thanks for coming to the community.

 

Can you access any other apps?

 

Do you pay for NOW TV on your Broadband account?

 

Thanks,

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Hi,

thanks for the reply.

 

i can access all other apps without problem, and i pay for NOW TV via credit card, which i have done for approx 2 years now. 

 

There was no apparent change or reason for the above error message starting, but it wont go away, and i cant view anything - every attempt to view a programme produces the above error. All attempts to view show up as a last use in my Now TV account.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Hi @Parners001

 

Thanks for coming back to me.

 

Have you spoken to NOW TV at all?

 

If all other apps are working I would suggest chatting with NOW TV to see if they can help.

 

Thanks, Leanne.

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Continued thx.

 

i have indeed spoken to Now TV, they tell me as i can access my account via ipad and iphone, the issue doesnt reside with my account.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

I see thanks @Parners001

 

In this case, if you give us a call on 0800 079 8586 our broadband team will be able to help you get this looked into.

 

Let me know how you get on Smiley Happy

 

Leanne.

by Grand Master
Grand Master

Re: NOW TV app - error code PL-1002

@Parners001  How many devices are logged in the the Now TV app ?   You can only have 2 devices logged in at any one time so you might need to log out on other devices first. 

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

To be fair, im only ever logged on to one device. Will do as you suggest and give the technical team a call.

 

thanks everyone for trying to help

 

 

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Good Morning @Parners001.

 

Let us know how you get on after you've spoken to technical support.

 

Jon

by Parners001 Investigator
Investigator

Re: NOW TV app - error code PL-1002

Hi, just uppdating you guys, had a long call with a helpful team member, carried out all of the above tests again, used the reset button twice, despite reformatting the drive 3 times nothing resolved the error message, so a new box is winging its way to me as we speak.

thanks for the help though.

by
EE Community Support Team

Re: NOW TV app - error code PL-1002

Thanks for the update, @Parners001.

 

Keep us posted on how it goes with your new box.

 

Chris Smiley Happy

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