Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40548 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73638 Views
  • 7 replies
  • 12 Helpful

Resolved! Help

I can't call 150 as phone says not registered on network despite being connected to my WiFi. I would like to know when my contract ends as I'm concerned about spiralling costs with EE. Thanks 

Andy7135 by Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Resolved! Update

Hi, I wanted to update my broadband and landline contact 

Anwarul by Visitor
  • 516 Views
  • 5 replies
  • 0 Helpful

Can’t dial out on landline but can receive calls

Hello allIm having issues dialling out from my land line. I can receive calls and there is a dial tone.  This issue only occurs when my land line is plugged in to my dsl adaptor. I’ve bought a new on and this has made no difference. any advise ??

Resolved! Disabling Wi-Fi on EE Broadband router

Looking into getting EE Broadband and was wondering if it's possible to disable Wi-Fi on the router to allow a Netgear Nighthawk with WiFi 6 take care of all Wi-Fi on my behalf (in essence, it'd just become an AP).  Would like the EE take on all DHCP...

mbdrake76 by Established Contributor
  • 962 Views
  • 1 replies
  • 1 Helpful

Resolved! BT

Does anyone know if EE customers get a discount with BT for taking on TV and broadband?? 

Netflix issues

Hi all,I currently am having issues with netflix keep going blurry on my TV, sometimes not loading and generally being useless. I use a draytek vigor 130 modem with an orbi mesh system and it only appears to be netflix on my Samsung smart TV that has...

No Longer Able To Use VOIP Software On EE

Since last Friday (1st October), I have been unable to use my company's VOIP software - Genesys Workspace - to take/make calls at home using my EE broadband. It has worked exceptionally (on the 5Ghz channel) for almost 2 years. Now, the software esse...

RwanNawr by Investigator
  • 2027 Views
  • 10 replies
  • 1 Helpful