Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40382 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73101 Views
  • 7 replies
  • 12 Helpful

Cannot connect to mail servers via EE Broadband

For some reason, I cannot connect to any mail servers through Outlook 2019 through my EE Broadband. It keeps saying it cannot connect. I've disable my VPN and Fireweall but this has made no difference so it appears to be the access via EE Broadband. ...

EE Home Hub and parental controls

We have recently joined EE for our Broadband.  All the other internet providers we have been with I have been able to log into my account and set up parental controls for the router so that it covers all the devices in the house using the Wi-Fi.  I h...

SarahW30 by Visitor
  • 3710 Views
  • 9 replies
  • 9 Helpful

Router flashing

My router keeps flashing yellow for a few minutes, then goes solid aqua, then back to flashing yellow. does anyone know why this is happening and how do I fix it? 

Ben335 by Visitor
  • 306 Views
  • 2 replies
  • 0 Helpful

Resolved! Fibre Broadband

hi, I just ordered fibre broadband. Will EE install this for me?It says 'free set up' but I'm confused weather that includes installation?