13-09-2013 12:31 PM - edited 13-09-2013 12:42 PM
Contacted Orange Broadband helpdesk & wanted to cancel my broadband as I've moved & there is already internet here.
I paid for the broadband only at my old address and the BT line was already paid for.
Spoke to advisor and she THREATENED me with a charge of £29 for just disconnecting the line. What a joke. I've never had issues previously and I've been a long term customer. There's no way I can move it across.
Feel like I've been conned
13-09-2013 01:08 PM
Are you in contract? There is ussually a 12 month contract. But you need to give 30 days notice so basically you will have 1 bill left to pay once you say you need to cancel.
If you think I helped please take time to press the button below
EE Contact Details...
150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV
15-09-2013 10:38 PM
15-09-2013 10:49 PM
19-09-2013 11:41 PM