Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Paymant

I would like to change my payment account

Tech add on cost remaining

How do i see the remaining cost for a tech add on my mobile bill please

Charged for sos scam messages

I noticed a lot of “extras” to my very basic contract, when investigated it appears a “scam” sos message had been sent to numerous contacts ( in text not WhatsApp, which I always use), at the same time on the same date, to the same numbers a number o...

Existing Friends and family discount

Hello,I'm have an existing 30% off friends and family on my current sim only plan and want to upgrade. At checkout, the discount changes to 50% off when I select a eligible plan - Sim only Unlimited Full Works (Discount Eligible Plan). My question i...

Resolved! How to pay overdue bill

Hello,I have a friend who, during her mortgage application process, discovered that she still has an outstanding EE bill of about £350 from November 2024. As she is not good in English, she asked me to help her contact EE for guidance on how to pay t...

Resolved! Change bank account

Resolved! Downloading Previous Bills

HiI can see there have been issues with this previously but I haven't seen a solution.I'm working on a web browser, not the app, and can view previous bills but it wont let me download as a pdf. There is in theory a link to do this but it is not an ...

Resolved! Phone bill discrepancy

Why is my phone bill always more expensive than it should be and why can I not find/login or text and see an itemised bill? [mod edit: added title]

Resolved! Can’t view my final bill

Received a text message stating that my bill was ready to view. Click on the link, takes me to the EE welcome page. Tried the help page re viewing bills. Tells me to download the app. Download the app and navigate to manage. No option at all to view ...

Resolved! App/bills

Am trying to get my bills up on my app but it not letting me link my mobile and I just got the broadband aswell and it not letting me get that either what can I do