17-01-2018 10:31 AM
I wasn’t sure on how to give positive feedback from a customer service advisor through the phone. I called at 10:15 today and spoke to Vici from Plymouth and she was absolutely lovely. I explained I got let go from my job just before Christmas and have been struggling with finances. Asked if I could move my direct debit for when I got my first JSA payment to hold me over and explained I had an interview today. Quickly as anything to offered the solution and put it into place. Was genuinely nice on the phone and even wished me luck with my interview. Nicest experience I’ve had when calling and really picked me up for the day. After the call I got a text from her confirming it was all in place and even wished me luck on my interview today such a nice personal touch. You’re lucky to have such a great team member. Thanks again Vici hope this gets back to you
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17-01-2018 11:27 AM
Thanks for taking the time to join the community to leave this wonderful feedback.
I'll send you a private message to get some details so I can make sure your feedback gets to Vici.
I'd also like to send you a gift voucher to say thanks for your great feedback.
Best of luck for the interview, let us know how it goes.
17-01-2018 11:44 AM
Thank you for the super fast reply!!! Wasn’t expecting that
Also thank you for the gift voucher my intention was just to put across my great feedback to Vici and EE so this is a pleasant surprise.
With any luck I can get myself something to celebrate if I get the job. Fingers crossed.
Thank you all so much. Glad I have stayed with EE for as long as I have. Will send a PM
by 22:55 23.01.18