Highlighted
by Grand Master
Grand Master

Cyrillic Chars. in Usernames

We allow users to have their usernames here written in Cyrillic chars, like in https://community.ee.co.uk/t5/user/viewprofilepage/user-id/358771

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If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Cyrillic Chars. in Usernames

@Richard_C: It works now. Thanks.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
10 REPLIES
by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Hi @XRaySpeX

 

Thanks for flagging this, I will certainly pass this over to Miles.

 

Cheers

 

Richard.

by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Hi @XRaySpeX

 

Just to let you know we aren’t able to replicate the issue mentioning Cyrillic based usernames at the moment.

 

Could you please get us a screenshot of the error if and when you try to?

 

Thank you

 

Richard

 

Smiley Happy

by Grand Master
Grand Master

Re: Cyrillic Chars. in Usernames

@Richard_C: On IE11 & FF57:-

 

Capture.JPG

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Thanks @XRaySpeX 

 

I have sent it to Miles again.

 

Richard

 

Smiley Happy

by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Hi @XRaySpeX

 

Can I just double check how you are adding the mention?

 

Are you typing it out in full?

 

Or

 

Copy/Pasting the name and keeping typing?

 

Or

 

Are you hitting @ and then selecting the username in the dropdown that appears?

 

Miles has did this and it worked, if you are doing the same, I will need to you to please log with support to understand what’s happening.

 

Richard

 

Smiley Happy

by Grand Master
Grand Master

Re: Cyrillic Chars. in Usernames


@Richard_C wrote:

@Are you hitting @ and then selecting the username in the dropdown that appears?


That, as always, I can't type Cyrillic anyway. Copy & paste errors the same.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

I'm on this for you @XRaySpeX

 

Will be back as soon as possible 

 

 

by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Hi @XRaySpeX

 

Just to let you know, we are working on a fix.

 

Are you able to try type Cyrillic at all as a test again for me please.

 

Cheers

 

Richard

 

by Grand Master
Grand Master
Solution

Re: Cyrillic Chars. in Usernames

@Richard_C: It works now. Thanks.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Cyrillic Chars. in Usernames

Brilliant @XRaySpeX

 

Great, I will tell Miles.

 

Smiley Happy

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