Highlighted
by Investigator
Investigator

Adding avater on website is glitching bad. Cannot size and crop properly.

I'm trying to add an avatar but the website is glitching after I add the image. It goes to the crop stage but the image isn't shown and the drag bars for sizing are over the text on the page.

 

Can someone at EE fix this please. I'm pretty much blind here trying to do this.

 

 

Cheers,

 

 

12 REPLIES 12
Highlighted
by
EE Community Support Team

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Good Afternoon @ymo1965

 

Thanks for coming here

 

Is this for the community, for your profile picture?

 

If so, are you using a mobile device to do this?

 

Speak soon 🙂

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Hi,

 

Was doing this for the community forums. I am trying to do this via a PC. I can select the image and upload it... it shows it. But then I try to resize and crop it using your cropping function and then that's when it goes pear shaped. The image isn't there, just a square with nothing inside and the corner bits for resizing etc. I am unable to see how it looks.

I have tried this using the latest version of Firefox and Google Chrome as well. Same result.

 

What a mess!

Highlighted
by Grand Master
Grand Master

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

@ymo1965   As a test try using a different image. 

Highlighted
by
EE Community Support Team

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Hi @ymo1965

 

Thanks for coming back to me.

 

If you could try a different image and let us know if this works for you 🙂

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

I tried three other images. Same thing. Now I try a 100 x 100 image. It shows a square with a triangle inside. Nothing more. What size images are you supposed to use?  I am using .jpg images, so no incorrect formats. This is pretty crazy. Never had this before on other sites.

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Pictures have to be approved so the one that showed the triangle worked

 

It will show once it gets approved which is normally pretty quick.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
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Highlighted
by
EE Community Support Team

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Thanks @ymo1965

 

The image has now been approved, can you try this again and let us know if this works for you?

 

Leanne 🙂

Highlighted
by Investigator
Investigator

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Thanks, but I refreshed the page and still showing the triangle image. Actually, it did say it worked last time before I wrote to you and that still didn't work.

 

Thanks for your help anyway. If it doesn't work then I won't bother. Too much hassle for something too simple.

 

 

Regards,

 

Highlighted
by
EE Community Support Team

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Thanks for letting us know @ymo1965

 

We will get this looked into, I will get back to you when I have further information.

 

Leanne 🙂

Highlighted
by Investigator
Investigator

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

OK, it's worked now. Just refreshed your web page. Thanks for your help. I uploaded a 100x100 image. Maybe your system doesn't like images too big. If you find out, it might be a good idea to add that info on the avatar upload page for other folk to see.

 

 

Warm regards,

 

 

Highlighted
by
EE Community Support Team

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

Great @ymo1965

 

Thanks for the suggestion 🙂

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Adding avater on website is glitching bad. Cannot size and crop properly.

No problem. My only thought is.. it should accept larger images otherwise what would be the point in a cropping tool?

 

mmm?

 

 

All the best!  🙂

 

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