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the system is busy, please try later

Matt1959
Investigator
Investigator

Every time I try to make a call I get 'the system is busy, please try later'.  I can receive calls and send and receive texts.  Pay as you go & am in credit.

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Thanks for checking @Matt1959

 

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

 

James

View solution in original post

10 REPLIES 10
Chris_B
Grand Master
Grand Master

@Matt1959  Is this just one number or any numbers?  

Hi. I get the problem when I try to call any number. 

James_B
EE Community Support Team

Hi @Matt1959,

 

Thanks for visiting the EE Community.

 

Can you restart your phone and let me know if the message still appears?

 

James

If I power down the phone and then restart it I still get the problem. 

James_B
EE Community Support Team

Hi @Matt1959,

 

Are you a new EE customer?

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

No I am not a new customer. It’s a pay as you go phone owned by my mother in law and she’s had it for some time. She doesn’t have internet access so I’m reporting it for her. 

There are no network problems in the area.  My wife is on EE and her phone is fine.  Also the phone with the problem can receive calls and also send/receive texts.

James_B
EE Community Support Team

Thanks for checking @Matt1959

 

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

 

James

I don’t know why the phone is not letting me make phone call my number is “

xxxxxxxxxxx I can texts & receive calls but won’t let me call out 

 

[mod edit: Please do not post phone numbers on the public board. Thanks!]