Highlighted
by Matt1959 Investigator
Investigator

the system is busy, please try later

Every time I try to make a call I get 'the system is busy, please try later'.  I can receive calls and send and receive texts.  Pay as you go & am in credit.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: the system is busy, please try later

Thanks for checking @Matt1959

 

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

 

James

8 REPLIES 8
by Grand Master
Grand Master

Re: the system is busy, please try later

@Matt1959  Is this just one number or any numbers?  

by Matt1959 Investigator
Investigator

Re: the system is busy, please try later

Hi. I get the problem when I try to call any number. 

by
EE Community Support Team

Re: the system is busy, please try later

Hi @Matt1959,

 

Thanks for visiting the EE Community.

 

Can you restart your phone and let me know if the message still appears?

 

James

by Matt1959 Investigator
Investigator

Re: the system is busy, please try later

If I power down the phone and then restart it I still get the problem. 

by
EE Community Support Team

Re: the system is busy, please try later

Hi @Matt1959,

 

Are you a new EE customer?

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

by Matt1959 Investigator
Investigator

Re: the system is busy, please try later

No I am not a new customer. It’s a pay as you go phone owned by my mother in law and she’s had it for some time. She doesn’t have internet access so I’m reporting it for her. 

by Matt1959 Investigator
Investigator

Re: the system is busy, please try later

There are no network problems in the area.  My wife is on EE and her phone is fine.  Also the phone with the problem can receive calls and also send/receive texts.

by
EE Community Support Team
Solution

Re: the system is busy, please try later

Thanks for checking @Matt1959

 

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

 

James

Let's get started

Join the EE Community to ask, answer, learn and share.