Highlighted
by
Explorer

my phone goes to voicemail and does not ring before

My phone goes to voicemail and does not ring before. I am currently in China, but usually that s not a problem. My phone is also topped up.

Any other ideas?

Thanks for your help

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution
Accepted by topic author EmmelineChina
Monday

Re: my phone goes to voicemail and does not ring before

Hi @EmmelineChina

 

What phone are you using?

 

Can you try turning off 4G and do a manual network selection in settings - to see if it will let you connect to a different network?

 

Let me know if this helps.

 

Thanks - Karen. Smiley Happy

3 REPLIES
by
Ace Contributor

Re: my phone goes to voicemail and does not ring before

[ Edited ]

Hi, 

@EmmelineChina

You can increase ringing time before voicemail dialing these code. 

 

**61*07953222222*11*15#

for 15 sec 

**61*07953222222*11*25# 

For 25 sec

You can choose 5 sec to 30 sec time after call go to voicemail. 

Many Thanks 

by
Explorer

Re: my phone goes to voicemail and does not ring before

Hi,

Thanks for responding to my query

I called the number and was told it is not in service. Can I clarify do I call the special code from my phone and it alters the seconds before gong to voice call?

Thanks for your help with this.

E
by
EE Community Support Team
Solution
Accepted by topic author EmmelineChina
Monday

Re: my phone goes to voicemail and does not ring before

Hi @EmmelineChina

 

What phone are you using?

 

Can you try turning off 4G and do a manual network selection in settings - to see if it will let you connect to a different network?

 

Let me know if this helps.

 

Thanks - Karen. Smiley Happy

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