by paulfaulkner Investigator
Investigator

i cant receive calls from vodaphone

i have contacted ee on numerous occasions who havent resolved the issue.

 

for some strange reason my phone wouldnt accept certain vodaphone calls which seems to be getting worse as more and more vodphone callers tell theyre not able to get through and have to use a different number to call me which as a business phone isnt acceptable.

 

can anyone give me any assistance or guidance?

4 REPLIES 4
by
EE Community Support Team

Re: i cant receive calls from vodaphone

Hi @paulfaulkner.

 

Welcome to the community.

 

Have you recently ported from another network over to EE?

 

Have you been on Vodafone with this number previously?

 

Are you able to make calls to these numbers?

 

Jon

by paulfaulkner Investigator
Investigator

Re: i cant receive calls from vodaphone

i was with vodaphone about 5 years ago (ive been with ee since then).

 

I can receive text messages from vodaphone users but not calls.

 

this started circa 6/9 months ago and i reported it to ee who looked into it but it never got resolved. over the last few months more and more vodaphone users keep telling me that they cant get through and its as if my number doesnt exist (ie when they call it doesnt ring or anything it just goes dead).

by paulfaulkner Investigator
Investigator

Re: i cant receive calls from vodaphone

sorry - yes i can calls vodaphone numbers but they just cant call me

by
EE Community Support Team

Re: i cant receive calls from vodaphone

Thanks @paulfaulkner.

 

I'd recommend reporting this to our Tech Gurus so they can raise an investigation ticket for you.

 

With this happening for so long it's unlikely to be a quick fix, and an investigation ticket would help us get to the bottom of the issue.

 

Jon

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