by Bianca89
Explorer

cannot call or text

Hi.I have a pay as you go sim. Every month i use the same pack, the £10 Data Pack.This morning i tried making a call but said i dont have enough credit.I checked my pack and i still have 150 minutes and unlimited texts but i cannot use them.The only thing i can use is my data. Why i cannot use my minutes and texts?

9 REPLIES 9
by Profile closed
Not applicable

Re: cannot call or text

Hi, @Bianca89,

 

If you haven't already done so?

Can you try turning your device off and restarting it, please! 😊

 

Regards

 

mAh8v

by Bianca89
Explorer

Re: cannot call or text

i just checked and i still have 150 minutes and unlimited texts.I also restarted my phone.

by Profile closed
Not applicable

Re: cannot call or text

Hi, @Bianca89,

 

In this case, you should give CS a call!

They might be able to help you better than I can, sorry!

Regards

 

mAh8v

by
EE Community Team

Re: cannot call or text

Hi @Bianca89,

 

Welcome to the community 🙂

 

Is it one particular number you have tried to call today that isn't connecting?

 

Can you let me know what you are trying to call (personal mobile/landline/ 08 number)?

 

 

Alex 🙂

by Bianca89
Explorer

Re: cannot call or text

it is mobile starting 0740. i call and text this number everyday.its on ee also.its strange that i can use my data from allwance but not minutes and texts.

Sent from Yahoo Mail on Android
by Grand Master
Grand Master

Re: cannot call or text

What are the 1st 6 digits of that no?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Bianca89
Explorer

Re: cannot call or text

It starts with 07 ends in 92

Sent from Yahoo Mail on Android
by Grand Master
Grand Master

Re: cannot call or text

Sorry, that's no use. The 1st 6.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: cannot call or text

Hi there @Bianca89

 

Can you call any other number without hearing the message?

 

Has your pack just started?

 

Leanne 🙂

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