cannot call or text

[Bianca89]

Hi.I have a pay as you go sim. Every month i use the same pack, the £10 Data Pack.This morning i tried making a call but said i dont have enough credit.I checked my pack and i still have 150 minutes and unlimited texts but i cannot use them.The only thing i can use is my data. Why i cannot use my minutes and texts?

[Profile closed]

Hi, @Bianca89,

If you haven't already done so?

Can you try turning your device off and restarting it, please! 😊

Regards

mAh8v

[Bianca89]

i just checked and i still have 150 minutes and unlimited texts.I also restarted my phone.

[Profile closed]

Hi, @Bianca89,

In this case, you should give CS a call!

They might be able to help you better than I can, sorry!

Regards

mAh8v

[Alex_S]

Hi @Bianca89,

Welcome to the community 🙂

Is it one particular number you have tried to call today that isn't connecting?

Can you let me know what you are trying to call (personal mobile/landline/ 08 number)?

Alex 🙂

[Bianca89]

it is mobile starting 0740. i call and text this number everyday.its on ee also.its strange that i can use my data from allwance but not minutes and texts.

Sent from Yahoo Mail on Android

[XRaySpeX]

What are the 1st 6 digits of that no?

[Bianca89]

It starts with 07 ends in 92

Sent from Yahoo Mail on Android

[XRaySpeX]

Sorry, that's no use. The 1st 6.

[Leanne_T]

Hi there @Bianca89

Can you call any other number without hearing the message?

Has your pack just started?

Leanne 🙂