2 weeks ago
Hi.I have a pay as you go sim. Every month i use the same pack, the £10 Data Pack.This morning i tried making a call but said i dont have enough credit.I checked my pack and i still have 150 minutes and unlimited texts but i cannot use them.The only thing i can use is my data. Why i cannot use my minutes and texts?
2 weeks ago
Hi, @Bianca89,
If you haven't already done so?
Can you try turning your device off and restarting it, please! 😊
Regards
mAh8v
2 weeks ago
i just checked and i still have 150 minutes and unlimited texts.I also restarted my phone.
2 weeks ago
Hi, @Bianca89,
In this case, you should give CS a call!
They might be able to help you better than I can, sorry!
Regards
mAh8v
2 weeks ago
Hi @Bianca89,
Welcome to the community
Is it one particular number you have tried to call today that isn't connecting?
Can you let me know what you are trying to call (personal mobile/landline/ 08 number)?
Alex
2 weeks ago
2 weeks ago
What are the 1st 6 digits of that no?
2 weeks ago
2 weeks ago
Sorry, that's no use. The 1st 6.
2 weeks ago
Hi there @Bianca89
Can you call any other number without hearing the message?
Has your pack just started?
Leanne
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