cannot call or text

[Bianca89]

Hi.I have a pay as you go sim. Every month i use the same pack, the £10 Data Pack.This morning i tried making a call but said i dont have enough credit.I checked my pack and i still have 150 minutes and unlimited texts but i cannot use them.The only thing i can use is my data. Why i cannot use my minutes and texts?

[Profile closed]

Hi, @Bianca89,

If you haven't already done so?

Can you try turning your device off and restarting it, please! 😊

Regards

mAh8v

[Bianca89]

i just checked and i still have 150 minutes and unlimited texts.I also restarted my phone.

[Profile closed]

Hi, @Bianca89,

In this case, you should give CS a call!

They might be able to help you better than I can, sorry!

Regards

mAh8v

[Alex_S]

Hi @Bianca89,

Welcome to the community

Is it one particular number you have tried to call today that isn't connecting?

Can you let me know what you are trying to call (personal mobile/landline/ 08 number)?

Alex

[Bianca89]

it is mobile starting 0740. i call and text this number everyday.its on ee also.its strange that i can use my data from allwance but not minutes and texts.

Sent from Yahoo Mail on Android

[XRaySpeX]

What are the 1st 6 digits of that no?

[Bianca89]

It starts with 07 ends in 92

Sent from Yahoo Mail on Android

[XRaySpeX]

Sorry, that's no use. The 1st 6.

[leanne_T]

Hi there @Bianca89

Can you call any other number without hearing the message?

Has your pack just started?

Leanne