Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7122 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2077 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3892 Posts

Activity in Mobile Services

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

BM_Rob by Investigator
  • 384 Views
  • 5 replies
  • 1 Helpful

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Bel64 by Explorer
  • 783 Views
  • 5 replies
  • 1 Helpful

Mobile data

Why is it that BT moved me to EE and now my phones are not on the same bill as broadband and EE disconnected the phones due to non payment but I have a direct debit mandate. So I spent 2hours on the phone sorting it and paying directly to get them re...

Network issue NN3

I have had a network issue since around midday in Northampton NN3 area. This is the same for my husbands phone, so it not down to my mobile. Trying to get a status report on the website is impossible... it just keeps going round in circles with no an...

Bev_P by Visitor
  • 21 Views
  • 2 replies
  • 1 Helpful

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Leanne_T by EE Community Support Team
  • 2933 Views
  • 39 replies
  • 59 Helpful

Re: Is it just me or is ee phone signal poor

I have also found the EE signal weaker around the Country.  I have both a phone and a mobile WiFi/Myfi contract.   The phone signal often loses  connection in area where the signal was always good.  The bigger problem is the WiFi/Myfi.   I use this i...