Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

6980 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2028 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3773 Posts

Activity in Mobile Services

Resolved! How do I convert my SIM to eSIM

Hi all  I’ve seen similarly worded articles but couldn’t find a conversation specifically for my query so apologies if there is already one I did try and have a brief look. currently have an iPhone 12 Pro Max (eSIM supported) on contract with EE and ...

Data in the USA

Hello Just arrived in the USA and wanted to make sure I’ve got the correct date pass…we are here for 4 nights. Want to be able to get the most cost effective way to use whilst I’m here. Thanks 

eSim

Is it possible to transfer my current number, and therefore the physical sim, to an eSim. I want to add my personal number to my current work phone (iphone14).

4G Not Working on iPhone XR

Hi there,My 4G doesn't work properly on my phone, weirdly enough WhatsApp works fine but I'm not able to use the internet or any other app. I've tried the following solutions already:Restart phoneRemove and reinsert SIM cardChecked the network status...

Ahsoka1 by Investigator
  • 1111 Views
  • 16 replies
  • 2 Helpful

Weird roaming messaged

I keep getting texts from EE telling me that I am roaming in Jersey when I am at Nolton Haven in West Wales. The linear distance between these places is 350 miles, so can anyone explain how this happens? Has anyone else had a similar experience?

Peter274 by Explorer
  • 58 Views
  • 4 replies
  • 0 Helpful

Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

Screenshot 2023-06-16 220202.png
8388ehdan by Explorer
  • 4147 Views
  • 49 replies
  • 30 Helpful