by
EE Employee

WiFi Calling on EE: All you need to know

One of the big questions we get on Community is "Will I get WiFi calling as I didn't get my phone direct from EE?"

 

We have a range of devices that are able to use WiFi Calling whether they've been purchased directly or indirectly.

 

We've put all the information together in some handy tables, which will be updated as and when new devices become available.

 

 

What is WiFi Calling?

 

WiFi Calling is a handy little feature that enables you to make calls and texts, even if you don't have a signal. You simply need to connect your device to a WiFi Network and use your phone as you normally would.

 

It's the ideal feature if you struggle with poor coverage at home or work and have WiFi.

 

 

Who can get WiFi Calling?

 

WiFi Calling is available for all new and existing pay monthly, small business and corporate customers, using a compatible device.

 

The service is not currently available for pay as you go.

 

Compatible Devices;

 

Apple 

Device                               Direct                              Indirect                
iPhone X
iPhone 8, 8 Plus
iPhone 7, 7 Plus
iPhone 6, 6 Plus, 6s, 6s Plus
iPhone 5s, 5c
iPhone SE

 

Blackberry 

Device                         Direct                                Indirect                          
Priv
DTEK 50
DTEK 60
KEYone

 

EE

Device 

Direct

Indirect

Harrier

No

Harrier Mini

No

 

HTC

Device                         Direct                                  Indirect                     
A9 No
M9 No
Desire 530 No
10
U11

 

LG

Device

Direct

Indirect                              

G4

No

G5

No

G6

No

K8 (2016 & 2017)

No

X Cam

No

K10

No

G5 SE

No

 

Microsoft

Device

Direct

Indirect

Lumia 550

Lumia 650

Lumia 640 (& 640XL corporate only)

No

Lumia 950 (& 950XL corporate only)

 

Nexus

Device  

Direct  

Indirect 

5X

6P

 

Google

Device

Direct

Indirect

Pixel 2

Pixel 2 XL

Pixel

Pixel XL

 

Samsung

Device

Direct

Indirect

Galaxy A3 (2016)

No

Galaxy A5 (2016)

No

Galaxy S5, S5 Neo

No

Galaxy S6, S6+, S6 Edge, S6 Edge+

Galaxy S7, S7 Edge

Galaxy A3 (2107)

Galaxy A5 (2017)

Galaxy S8

Galaxy S8+

Galaxy XCover 4

No

Galaxy J5

No

Note 8

 

Huawei

Device   Direct                               Indirect                          
P10
P10 lite
P10 Plus
P9 No
P8 lite (2017)         No

 

Sony

Device

Direct

Indirect

Xperia Z5, Z5 Compact, Z5 Premium

No

Xperia X

No

Xperia X Compact

No

Xperia XA

No

Xperia XZ

No

Xperia XZ Premium

No

Xperia L1

No

Xperia XZ1

 

Nokia

Device 

Direct

Indirect

8

 

For further information and troubleshooting steps if you're having problems using WiFi calling, please see the WiFi Calling Help page.

 

Any questions let us know by posting below.

 

Thanks – Karen.

80 REPLIES
by Daist225 Investigator
Investigator

Re: WiFi Calling on EE: All you need to know

My wifi calling has suddenly stopped working. Lg g4. 

by
EE Employee

Re: WiFi Calling on EE: All you need to know

Good Morning @Daist225

 

@Northerner has replied to your other post.

 

Thanks - Karen. Smiley Happy

by garfieldthecat Valued Contributor
Valued Contributor

Re: WiFi Calling on EE: All you need to know

How about the dual sim versions of these phones, most of which are only sold abroad (or available in the UK through ebay)? Are they compatible with wifi calling? I am particularly interested in the Huawei and the Samsung. Thanks.

by
EE Community Support Team

Re: WiFi Calling on EE: All you need to know

Hello there @garfieldthecat

 

Thanks for coming here.

 

Please see your previous post here.

 

Thanks, Leanne!

 

 

by Marno Investigator
Investigator

Re: WiFi Calling on EE: All you need to know

Hi - I have an iPhone 5s originally from Vodafone. Now unlocked. I now have an EE pay monthly sim in it and switched on wifi calling but it is not showing. What's up? Software up to date. Router at home supports wifi calling (partner has iPhone through EE)

 

thanks

matt

by
EE Employee

Re: WiFi Calling on EE: All you need to know

Morning @Marno

 

I've replied to your other post.

 

Thanks - Karen. Smiley Happy

by _B
Visitor

Re: WiFi Calling on EE: All you need to know

Hi,

I have the Huawei P8 Lite (2017) - purchased from Currys on an EE pay monthly plan.  EE have told me that this phone can't use wifi calling as it was not purchased directly from EE.  Aparently, the EE direct purchased phones have a modified firmware which includes the extra settings needed to enable wifi calling.  Those bough from 3rd party retailers don't include this software feature.

 

Come on EE, can you please sort this out!  Provide an app or firmware update for EE customers to use for wifi calling.  Its not made clear at point of purchase that this feature is not available on an EE phone.

 

Smiley Sad

 

 

by Pdhickey
Explorer

Re: WiFi Calling on EE: All you need to know

  • Thank you for this. Given this table was written 6 months ago now is there an updated table with more recent handsets?
by
EE Community Support Team

Re: WiFi Calling on EE: All you need to know

Hi @Pdhickey,

 

The table is updated as and when new devices become available.

 

Thanks

 

James

by Abphoto Established Contributor
Established Contributor

Re: WiFi Calling on EE: All you need to know

Hi I see Blackberry Keyone is now listed but i still cant get mine to connect ? any advise

by Abphoto Established Contributor
Established Contributor

Re: WiFi Calling on EE: All you need to know

Just been informed by EE that this info is incorrect and Blackberry Keyone is not supported

by
EE Community Support Team

Re: WiFi Calling on EE: All you need to know

HI @Abphoto

 

Thanks for posting Smiley Happy

 

Just to make sure we are on the same page, I am answering and speaking to you here thank you.

 

Cheers

 

Richard

 

Smiley Happy

by simon_r
Explorer

Re: WiFi Calling on EE: All you need to know

Hi _B

 

We have exactly the same problem: bought the Huawei P8 Lite 2017 for my wife from Carphone Warehouse only to find Wifi Calling is not available. 

 

Annoyingly we checked ee's website before ordering and it said it should work, though that web page has since been changed (see archive version here: https://web.archive.org/web/20170723012036/http://ee.co.uk/help/phones-and-device/wifi-calling )

 

Surely ee must be able to help out people who ordered based on this information?

by
EE Community Support Team

Re: WiFi Calling on EE: All you need to know

Hi @simon_r

 

Thank you for posting in the EE community Smiley Happy

 

I have looked at the information you have posted.

 

The information below stated the following information, is this what you a reffering to?

 

It's only available on the EE version of all other compatible Android and Windows devices which can only be bought directly from us in one of our stores, online or through our telesales team. At present, other Android and Windows devices bought from other retailers will not be able to support WiFi Calling.

 

Thanks

 

Richard

 

Smiley Happy

by simon_r
Explorer

Re: WiFi Calling on EE: All you need to know

Hi Richard

 

It is the previous paragraph:

 

WiFi Calling is available on all versions of the iPhone 5c and later models of the iPhone, as well as the Samsung Galaxy S8, S8+, S7, S7 edge, A3 (2017), A5 (2017), Nexus 5X, Nexus 6P, Lumia 550, 650, 950, 950XL, HTC 10, HTC U11, BlackBerry Priv, BlackBerry Dtek 50, Google Pixel, Google Pixel XL, Huawei P10, P10 Lite, P10 Plus and P8 Lite (2017).

 

(Reference to the P8 Lite has since been removed, but it was there when we ordered as can be seen on the archive page).

 

Thanks

 

Simon

by IwanT
Explorer

Re: WiFi Calling on EE: All you need to know

Hi

My work mobile was changed to an iPhone SE a few weeks back and Wifi Calling has been working fine since I got the new phone but stopped working on Friday 11th August on all Wifi networks I have tried over the weekend.

 

Any idea how I can get it back working?

 

I've tried resetting the settings, turning off 4g for voice but nothing seems to get it back.

 

Thanks 

by Grand Master
Grand Master

Re: WiFi Calling on EE: All you need to know

@IwanT  Call customer services as it just might need to be refreshed on your account. 

by
EE Community Support Team

Re: WiFi Calling on EE: All you need to know

by IwanT
Explorer

Re: WiFi Calling on EE: All you need to know

ok, will do, thanks

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