Highlighted
by
Investigator

WIFI calling not working

 Anyone else having any issues with the wifi calling?

 

Used to work great, now no longer works no matter how often I switch the feature off and on again.

 

Using iPhone 7 however other half also has same issue on the Google device.

7 REPLIES
by
EE Community Support Team

Re: WIFI calling not working

Hi @Kerrylondon,

 

Welcome to the EE Community.

 

Do you only have this problem on one particular WiFi network or on all networks?

 

Thanks

 

James

by
Investigator

Re: WIFI calling not working

Hi James

It's on both my work network and my one at home.

Thanks

Kerry

Sent from Kerrys iPhone
by
Grand Master

Re: WIFI calling not working

@Kerrylondon. I’m sure you’ll find it’s the firewall that’s blocking this.   If you open these ports it will allow it to work 

 

TCP ports in the range 5060-5061

UDP ports in the range 40283-59999

UDP port 4500 (IKEv2)

UDP port 500 (IKEv2)

 

I had to have these opened on my works WiFi to have WiFi calling at work. 

by
EE Community Support Team

Re: WIFI calling not working

Thanks for helping @Chris_B

 

Has this worked for you @Kerrylondon?

 

If not can any other devices connect to your home WiFi and use the WiFi calling?

 

Speak soon Smiley Happy

by
Investigator

Re: WIFI calling not working

Hi

No it hasn't, we've got no ports blocked on the firewall so it shouldn't be anything there.

One of my colleges is next to me also on EE and his wifi calling does appear to be working just fine.

Sent from Kerrys iPhone
by
Grand Master

Re: WIFI calling not working

@Kerrylondon. In that case call customer services and ask the to reset your WiFi calling. 

by
EE Community Support Team

Re: WIFI calling not working

Thanks @Kerrylondon.

 

Do you have an EE personal contract with us?

 

I will see if our technical chat team can help Smiley Happy

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