by Noella
Visitor

Reopen closed account

I just found out my EE account was closed and number not registered.  All of this was done without any notification.  All this was due an error which they thought was fraud. I am on contract with this phone and really dont want to be changing numbers everywhere. Can EE reopen my account and the register my number. 

I am expecting important calls..

2 REPLIES 2
by Grand Master
Grand Master

Re: Reopen closed account

This user discussion forum can have no access to your specific account. You need to query this with CS.

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by
EE Community Support Team

Re: Reopen closed account

Hi @Noella.

 

Welcome to the community.

 

As @XRaySpeX has mentioned, you will need to contact our Customer Care team about this.

 

They will have access to your account and be able to see why it was closed, and explore the possibility of re-opening the account.

 

Let us know how you get on.

 

Jon

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