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by Thrynders Investigator
Investigator

Problems making calls - Samsung s4

Hello.

hoping someone can help me. When I make a call, it rings the other person and  seems to connect, but I can’t hear the other person and they can’t hear me. This started to occur yesterday evening. Any help most welcome.

1 SOLUTION

Accepted Solutions
by Thrynders Investigator
Investigator
Solution

Re: Problems making calls - Samsung s4

Thank you all for your advice.

i have actually solved the problem. By turning my phone off and on again!

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Problems making calls - Samsung s4

Does this only happen in one particular location?

 

Can you enter the postcode for the area where you are getting this problem into the EE Service Checker and see if there are any problems shown in that area.

 

EE Service Checker

by Faheem_89 Established Contributor
Established Contributor

Re: Problems making calls - Samsung s4

You need an upgrade asap!

by Ace Contributor
Ace Contributor

Re: Problems making calls - Samsung s4


@Faheem_89 wrote:

You need an upgrade asap!


If they are happy with their current phone, then they don't need to upgrade. 

by
EE Community Support Team

Re: Problems making calls - Samsung s4

Good Morning @Thrynders

 

Thanks for posting on the community.

 

Do we have any problems showing for your area on the network status checker?

 

Are all other sounds on the phone working for you?

 

Leanne.

by Thrynders Investigator
Investigator
Solution

Re: Problems making calls - Samsung s4

Thank you all for your advice.

i have actually solved the problem. By turning my phone off and on again!

by
EE Community Support Team

Re: Problems making calls - Samsung s4

Great to hear @Thrynders 🙂

 

Thank you for coming back and letting us know, 

 

Katie

 

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