by Chanytelle Investigator
Investigator

Phone calls not connecting no sound or speaker

Cannot call 150 or people they are ringing me when I answer cannot hear them and the speaker button is not available same when u ring out Ive no idea what’s wrong it was working fine last night 

9 REPLIES
by Star Contributor
Star Contributor

Re: Phone calls not connecting no sound or speaker

Hi @Chanytelle

welcome to the community.  I’m sorry you are having problems.

this may sound silly but is your device updated with the latest version? Also, have you tried resetting it?

if this is still an issue please call EE from a landline for tech support on : 

0800 956 6000

by Profile closed
Not applicable

Re: Phone calls not connecting no sound or speaker

Hi, @Chanytelle and @Watkins07, good morning to you both 😊

 

You can do a mini software reboot by simply turning your device "OFF and RESTARTING IT" !

 

HOPE THIS HELPS!

 

 

regards

 

mAh8v

by Chanytelle Investigator
Investigator

Re: Phone calls not connecting no sound or speaker

I cannot phone text support because there’s no sound no connection and I have tried restart and it’s I iPhone 7 fully updated still nothing 

by Grand Master
Grand Master

Re: Phone calls not connecting no sound or speaker

@Chanytelle: Either borrow another phone or if you are on contract use Live Chat by going to Get in touch & open up the EE +, after 8 AM.

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by Star Contributor
Star Contributor

Re: Phone calls not connecting no sound or speaker

@Profile closed top of the morning to you too 🤗. 

 

by Profile closed
Not applicable

Re: Phone calls not connecting no sound or speaker

Hi, @Watkins07,. And good afternoon! 😊

 

You're welcome 😊👍

👀 U around in the EE community!

 

Kind regards

 

mAh8v

by Profile closed
Not applicable

Re: Phone calls not connecting no sound or speaker

Hi, @Chanytelle,

 

This is a long shot!

Do you use headphones at all?

The reason i'm asking this is, because there maybe a problem with your headphone port! Not connecting!

 

Regards

 

mAh8v

by Chanytelle Investigator
Investigator

Re: Phone calls not connecting no sound or speaker

 no i dont have headphones still not working reset phone tried talking on chat got dc dont know what to do now

by Star Contributor
Star Contributor

Re: Phone calls not connecting no sound or speaker

@Chanytelle Do you have a landline that you can call from?  I posted the customer service number further up in case this could help you . 

If you don’t, your best bet is to pop into your nearest store tomorrow if possible. I hope you get sorted soon. Let us know how you get on x

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