by Liza81
New Member

No calls

My daughters payg phone wont let me call it says calls are not currently been connected to this number she can receive texts when connected to wifi and make facetime calls anyone know why? 

2 REPLIES 2
by
EE Community Support Team

Re: No calls

Hi there @Liza81

 

Thanks for coming to the community.

 

If you turn WiFi off, does her phone show signal?

 

When was the last time the SIM was used for any of the below:

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
  • Topping up your account.
  • Buying a pack or an add-on.

 

Speak soon 🙂

 

Leanne,

by Grand Master
Grand Master

Re: No calls

@Liza81 : Are you both in UK?

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