by Liza81
New Member

No calls

My daughters payg phone wont let me call it says calls are not currently been connected to this number she can receive texts when connected to wifi and make facetime calls anyone know why? 

EE Community Support Team

Re: No calls

Hi there @Liza81


Thanks for coming to the community.


If you turn WiFi off, does her phone show signal?


When was the last time the SIM was used for any of the below:


  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
  • Topping up your account.
  • Buying a pack or an add-on.


Speak soon 🙂



by Grand Master
Grand Master

Re: No calls

@Liza81 : Are you both in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions