by Vo Investigator
Investigator

My phone keeps cutting out when I a call

My phone keeps cutting out when on calls, only began doing this in the last week?

9 REPLIES 9
by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo,

 

Thanks for joining the EE Community. :smileyhappy:

 

I'm sorry to hear your calls have been cutting out. Is it only happening in one location or everywhere?

 

James

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

Usually when at home or in the car. 

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo,

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

It’s says a problem was recently fixed in the area so will try again later. Thank you 

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

That's great @Vo :smileyhappy:

 

Don't hesitate to let us know if you have any other problems.

 

James

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

My phone still keeps cutting out when speaking to people. It is only a couple of months old and didn’t do this to begin with.

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo. D

 

Does the Network Checker tell you when the problem was fixed within your area?

 

Speak soon, Katie 🙂

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

No just says recently fixed

Highlighted
by
EE Community Support Team

Re: My phone keeps cutting out when I a call

If you are still having the same issues, I would recommend giving our technical care team a call @Vo

 

Please keep us updated with how you get on, 

 

Katie 🙂

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