by Vo Investigator
Investigator

My phone keeps cutting out when I a call

My phone keeps cutting out when on calls, only began doing this in the last week?

9 REPLIES 9
by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo,

 

Thanks for joining the EE Community. Smiley Happy

 

I'm sorry to hear your calls have been cutting out. Is it only happening in one location or everywhere?

 

James

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

Usually when at home or in the car. 

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo,

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

Highlighted
by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

It’s says a problem was recently fixed in the area so will try again later. Thank you 

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

That's great @Vo Smiley Happy

 

Don't hesitate to let us know if you have any other problems.

 

James

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

My phone still keeps cutting out when speaking to people. It is only a couple of months old and didn’t do this to begin with.

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

Hi @Vo. D

 

Does the Network Checker tell you when the problem was fixed within your area?

 

Speak soon, Katie 🙂

by Vo Investigator
Investigator

Re: My phone keeps cutting out when I a call

No just says recently fixed

by
EE Community Support Team

Re: My phone keeps cutting out when I a call

If you are still having the same issues, I would recommend giving our technical care team a call @Vo

 

Please keep us updated with how you get on, 

 

Katie 🙂

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