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MM phone services phone not allowed . What is this message, phone not working

jac1969
Investigator
Investigator

What is this message.

Have been in france for the week and phone worked fine but not recognising the network once back in UK.

6 REPLIES 6
Katie_B
EE Community Support Team

Good Morning @jac1969.

 

Thanks for coming to the community.

 

I hope you had a fantastic time in France.

 

What phone are you using?

 

Have you tried a manual network selection?

 

Speak soon,

 

Katie 🙂

Hello Katie,

It a a samsung s7.

yes I tried to reset settings and connect manually.

Still get the unable to connect to network m,essage.

 

Phone was fine in europe just not working here.

Still not registering on network and getting a "phone not allowed "message.

Leanne_T
EE Community Support Team

Hi there @jac1969

 

Thanks for coming back to us.

 

We will need to get this looked into for you.

 

If you can give us a call from another phone on either 150 if this is on EE or 0800 079 8586.

 

If you are with us on a pay monthly account, you can access our chat service on the bottom of this page under need more help.

 

Thanks.

 

Leanne 🙂

Yes and it still doesn't work

@manofwar2906  What doesn’t work ?