Highlighted
by Demersga
Visitor

In Rome, Unable to Call Canada

HI,

 

I Have the 15£ international pack.  I'm in Rome and unable to call Canada while I was able to do so in London...

 

Unable to talk or chat with EE either...

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: In Rome, Unable to Call Canada

Do you have PAYG credit on your phone? You will need it. As you are trying to call to outside EU from Italy, you will need to pay £1.20 / min - see https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/italy .

 

The International pack is only for making calls to abroad from the UK, not from within the rest of EU.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: In Rome, Unable to Call Canada

Do you have PAYG credit on your phone? You will need it. As you are trying to call to outside EU from Italy, you will need to pay £1.20 / min - see https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/italy .

 

The International pack is only for making calls to abroad from the UK, not from within the rest of EU.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

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