by Lozmort
Visitor

I have no service

I have upgraded to a new phone but have not yet got this and my current phone now has no service

2 REPLIES 2
by Grand Master
Grand Master

Re: I have no service

@Lozmort Unfortunately sometimes a SIM card gets deactivated before it should do as you can not have 2 SIM cards with the same number.  Your number will be on the new SIM card that’s coming with your new device. 

by
EE Community Support Team

Re: I have no service

Morning @Lozmort

 

Welcome to the community.

 

When did you place your order?

 

Also, did you order your upgrade from us direct or a third party?

 

Speak soon, Leanne 🙂

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