by Val-16 Investigator
Investigator

I cant use my phone

I last used my Phone Sunday, now i cannot send or receive calls or messages.  My Husband tried calling me and message said not available and offered to send free message. Has anyone else had this problem? Do you know how to solve it?

5 REPLIES 5
by
EE Community Support Team

Re: I cant use my phone

Hello there @Val-16

 

Thanks for posting on the community.

 

What phone are you using?

 

Does the phone show any service?

 

Leanne 🙂

 

 

by Val-16 Investigator
Investigator

Re: I cant use my phone

My phone is Alcatel 4 it is showing no signal

by
EE Community Support Team

Re: I cant use my phone

Hi @Val-16

 

Thanks for coming back to me.

 

Can you try turning the Alcatel off and on?

 

Also, do we have any network issues showing for your area on our EE Network Status Checker?

 

Leanne 🙂

by Val-16 Investigator
Investigator

Phone sorted

Thanks to all who answered, when I could not use my phone.  Let it go flat then charged turned on & off now working again.

by
EE Community Support Team

Re: Phone sorted

Great news @Val-16

 

Thanks for coming back and letting us know 🙂

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