by alijcar2019 Investigator
Investigator

I cannot call a specific number

I can call all numbers apart from one - happens to be my husband's mobile number, which could be critical!  I can text him, he can call me, he can text me.  He is not on EE.  We have been to his provider today and doen lots of test - the problem is not their end.  We have changed sims into different phones, tried resetting networks etc no joy.

Any one else having these problems?  Any ideas? 

Thanks!

13 REPLIES 13
by Brilliant Contributor
Brilliant Contributor

Re: I cannot call a specific number

What network is your husband on?

 

Did he get the number with that network or did he port it in, if so which network did the number originate from.


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by Grand Master
Grand Master

Re: I cannot call a specific number

What are the 1st 5 digits of his no?

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by Profile closed
Not applicable

Re: I cannot call a specific number

Has he accidentally blocked your number on his Call app? It is possible... It's worth him looking in his Call Settings at the list of numbers he has blocked. If your number is in there he'll just have to unblock it.

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

It is A1 - an Austrian network - the number is from them.

We are both out in Austrai currently

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

It is an Asustrian number so starts in 0043 664 27

I have no probelms calling any other Austrian numbers

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

No - this was the first thing we checked. Plus I can send a text message and he receives so can't be blocked

by Profile closed
Not applicable

Re: I cannot call a specific number

Sorry I thought it possible, but a long shot. I know it's possibly to block calls but allow texts so I thought it worth checking. And you already had of course. 

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

I was able to call the number in Dec, but have been unable to call it Jan onwards.  We have been in Austria all that time, and nothing else has changed - not sure if that helps!

by
EE Community Support Team

Re: I cannot call a specific number

Good Morning @alijcar2019.

 

Is your husband able to receive calls from all other numbers?

 

Could you try deleting him as a contact and clearing your call history, then call again?

 

Jon

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

Hi,

Yes he make make and receive calls to all numbers, including mine.  Have deleted contact tried dialling, have tried putting sims in different phones - no joy! 

by
EE Community Support Team

Re: I cannot call a specific number

Thanks for getting back to me @alijcar2019.

 

I'd recommend contacting our Tech Care team so they can look into this further for you.

 

If needed, they will be able to raise an investigation ticket to try and get to the bottom of the problem.

 

Let us know how you get on.

 

Jon

by alijcar2019 Investigator
Investigator

Re: I cannot call a specific number

Hi,

I have already contacted them and not resolved.  Initaily I was told that it was a known EE problem and would be resolved within 2 days,  It wasn;t resolved, so I phoned again and they then said it was not an EE problem and to contact my husband's provider.  My husbands provider have confirmed that it is not a problem their end and due to the way the call falls out - does not even atempt to call it is an EE issue.

I was wondering if anyone had been experiencing anything similar.

I will call the Tech team again and ask for help

Thanks very much for your help

 

by
EE Community Support Team

Re: I cannot call a specific number

Let us know how you get on @alijcar2019.

 

 

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