by Alex93

How to setup voicemail

I'm going round in circles with customer services & texting VM ON to 150. I called customer services and followed the numbers to set up voicemail. After going through that it said it had been set up and to hang up. I then received a text saying to text 'VM ON' to turn on divert and 'VM OFF' to turn it off. When I then text 'VM ON' to 150 a receive a text saying that I have no voicemail set up and to contact customer services to sort it out and thus, the process repeats.


Any help is greatly appreciated

by Brilliant Contributor
Brilliant Contributor

Re: How to setup voicemail

Hello @Alex93 ,


Welcome to the community,


Have you tried texting VM off and then VM on, to see if that works? If you have no success, I would ring customer service to see if they can help and say that you have had no success, as it should have worked.

EE Community Support Team

Re: How to setup voicemail

Good Afternoon @Alex93


Thanks for coming to the community. 


I am sorry to hear you are unable to switch your voicemail off, I'd love to see if I can help. 


I have sent you a private message for further information. 


Speak soon, 


Katie 🙂

by Mushy23
New Member

Re: How to setup voicemail

I have the same problem I am trying to set up Voicemail have rang 150 it sends a text saying to type VM ON this does not work it just sends a text saying voicemail is not setup have tried numerous times, Please help.

EE Community Support Team

Re: How to setup voicemail

Hi @Mushy23.


Welcome to the community.


Could you try texting VOICEMAIL DIVERT ON to 150 and letting us know what response you get?



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