by Alijohn1965 Established Contributor
Established Contributor

Re: Has anyone been hearing an electronic interference like a piano?

No I’m in West Wales.

by Hayleystinson Investigator
Investigator

Re: Has anyone been hearing an electronic interference like a piano?

Hi everyone. I’ve spoken to EE this afternoon, I now have a complaints number. It is a problem between apple and EE. And not on other next works. I have been assured that they will now keep in contact with me with updates. I did feel this was the first time I had actually got anywhere with them. Watch this space !!!!!

Sent from my iPhone
by Amh0187 Contributor
Contributor

Re: Has anyone been hearing an electronic interference like a piano?

Hi.
I would be sceptical about the apple and EE story you have been told as the network engineers at EE have told me it’s only them and nothing to do with apple.

Sounds like they are trying to shift blame so you aren’t as hard on them

Thanks

A

Sent from my iPhone
by Rcs123
Explorer

Re: Has anyone been hearing an electronic interference like a piano?

I get this too. Its getting worse. Seems to be more often when one person is on WIFI calling. 

by Profile closed
Not applicable

Re: Has anyone been hearing an electronic interference like a piano?

Well. Have to say have just experienced this with someone when on the phone to them (other person using an Android phone on the o2 network - I have an iPhone 7 and was using VoLTE/4G Calling at the time) and tried to report it to EE Tech Guru & they weren't particularly confidence inspiring.

Tech Guru said it was definitely an Apple problem at their end (even when I pointed out that many people on here have advised otherwise, to the point of saying EE had admitted to making changes to the way iphones work on their network back in January) and that they know about it and are working with Apple to get it fixed. I asked if he wanted to take details of where/when etc. and he only did because I asked him to log it and feed it back!

Thought I'd escaped being an iPhone 7 user, but apparently not...?! EE's lack of progress on this one really is not a good look. 😑

by Profile closed
Not applicable

Re: Has anyone been hearing an electronic interference like a piano?

Just to add have also raised a formal complaint (as well as reporting it to Tech Guru) as per previous advice on this forum. If this is the only way EE will resolve it then so be it!

by garymort Investigator
Investigator

Re: Has anyone been hearing an electronic interference like a piano?

Did this ever get rectified?

i left EE because of it but open to returning if I can actually make calls without annoying noises. 

by Jbob2 Investigator
Investigator

Re: Has anyone been hearing an electronic interference like a piano?

Yes no problems for me now. Heard vodaphone actually had the same problem too

by Rcs123
Explorer

Re: Has anyone been hearing an electronic interference like a piano?

It stopped happening quite soon after I posted so I am pretty sure they fixed it.

Its odd that they didn't make any formal statement about it.

Don't ask me about 4G performance though...Im less than impressed at the moment !
by Robolovsky Established Contributor
Established Contributor

Re: Has anyone been hearing an electronic interference like a piano?

Same here. Haven't heard it for a long time now. Obviously fixed in the background without any explanation.

by
EE Community Support Team

Re: Has anyone been hearing an electronic interference like a piano?

Hi there @Rcs123

 

Thanks for coming back to the community.

 

What problems are you having with your 4G at the moment?

 

Have you spoken to our Tech Gurus?

 

Leanne 🙂

by Zoe56
New Member

Re: Has anyone been hearing an electronic interference like a piano?

I am now getting this issue. 

 

Also a guy who i would with this getting this.

 

please can someone advise what to do.

 

its really bad 

by
EE Community Support Team

Re: Has anyone been hearing an electronic interference like a piano?

Hi there @Zoe56

 

Thanks for coming here.

 

If you give us a call on 150 our Tech Gurus will be able to get this looked into for you.

 

Thanks.

 

Leanne.

by Expert Contributor
Expert Contributor

Re: Has anyone been hearing an electronic interference like a piano?

Weird that the issue has returned or you just started getting it now.

What version of ios are you on ? thats the only thing i can think is a new ios just recently dropped ?


by Jennifer2019 Investigator
Investigator

Re: Has anyone been hearing an electronic interference like a piano?

Yes, I've been hearing this too for the last few weeks. I spoke to someone in the EE store in central London and they suggested resetting the network settings. Unfortunately it hasn't solved the issue. 

by
EE Community Support Team

Re: Has anyone been hearing an electronic interference like a piano?

Good Morning @Jennifer2019.

 

Thanks for coming to the community. 

 

Is your handset on the latest software?

 

Speak soon, 

 

Katie 🙂

by jenmac79
New Member

Re: Has anyone been hearing an electronic interference like a piano?

I have the same sound problem when on the phone to my husband.  I'm on a iPhone 8 and he's on an iPhone Xr.  The sound can get so loud, it's become painful to my ear drum.  Any help appreciated!

by Robolovsky Established Contributor
Established Contributor

Re: Has anyone been hearing an electronic interference like a piano?

I used to get this all the time but it seems to have stopped now after the last iPhone update 12.3.1. I believe that 12.4 is now also available.

 

Can you both check that you have the latest iOS as this may solve your problem.

by Ukzerosniper
Explorer

Re: Has anyone been hearing an electronic interference like a piano?

I am having the same issue so I figured I’d try the iOS Beta.  Unfortunately the issue still persists.

 

I called EE for support, but as I am on the beta now, they cannot look into the issue 😞

by
EE Community Support Team

Re: Has anyone been hearing an electronic interference like a piano?

Good Morning @Ukzerosniper

 

Welcome to the EE Community. 

 

Although your not on the EE network we can still provide you some helpful advice. 

 

Is your handset on the latest software?

 

What model are you using?

 

Speak soon, 

 

Katie 🙂

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