by Emmamay84
Explorer

Does anyone know why I can't receive calls from people on Three network?

I used to be on Three, but switched to EE. (Which was a total nightmare thanks to Three!!) I eventually got a PAC code and  kep my number, but my parents, and some other family can't call me - it says 'this number is unavailable' - the common theme is that they're all on Three! 

 

Anyone know why this might happen and how to fix it? 

 

Thanks! 

4 REPLIES 4
by
EE Community Support Team

Re: Does anyone know why I can't receive calls from people on Three network?

Good Morning @Emmamay84

 

Welcome to the community. 

 

Are you receiving calls fine from other networks?

 

Have you spoke with our technical care team who can run a full diagnostic for this?

 

Speak soon, Katie 🙂

by Emmamay84
Explorer

Re: Does anyone know why I can't receive calls from people on Three network?

Thank you @Katie_B I called the team and they have reported the issue to three and it should be sorted within 72 hours!

Highlighted
by
EE Community Support Team

Re: Does anyone know why I can't receive calls from people on Three network?

Morning @Emmamay84

 

Thanks for coming back with an update 🙂

 

Let us know how you get on.

 

Leanne.

by Dhhi
Explorer

Re: Does anyone know why I can't receive calls from people on Three network?

Did you find out why, I switched to three a few months ago now people that used to be able to call me that are on EE get number unavailable.

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