by Grumpy6
Explorer

Calls don’t connect

I am currently in France and my calls to English numbers (+44) don’t connect. My data is working fine and calling a french number works as well.  Please can someone offer me advise. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Calls don’t connect

Hi @Grumpy6 

 

Have you enabled roaming and international calls?

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Calls don’t connect

Hi @Grumpy6 

 

Have you enabled roaming and international calls?

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

Highlighted
by Grumpy6
Explorer

Re: Calls don’t connect

I have just had a look and the phone abroad thing was turned off, I’ve just changed it but it said it could take a while, thank you for your help. Hopefully that works 🙂

by Grand Master
Grand Master

Re: Calls don’t connect

@Grumpy6 

 

Excellent.

 

Make sure you restart your device 👍🏼




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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