by alla_lb Investigator
Investigator

Calls are barred from the phone

Hi! I'm in Kazakhstan and I cannot make or receive calls on my EE PAYG international sim (calls to this number are barred from this phone). However I do receive sms (but cannot send). I do have credit on my account. Can anybody help with that? Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Calls are barred from the phone

Hi @alla_lb,

 

Yes, topping up should keep your account active.

 

Please see What is pay as you go and flex hibernation, and how do I stop it? for more information.

 

Hope this helps.

 

James

8 REPLIES 8
by
EE Community Support Team

Re: Calls are barred from the phone

Hi and welcome to the community, @alla_lb

 

Did you send a text or make a call on the SIM card before leaving the UK?


Chris

 

 

by alla_lb Investigator
Investigator

Re: Calls are barred from the phone

HI @Christopher_G I actually never used this sim in UK. I started to use when was already abroad.

 

Thank you for the response

by
EE Community Support Team

Re: Calls are barred from the phone

OK, thanks @alla_lb.

 

The SIM would have to have been activated in the UK and used to send a text message or make a phone call before travelling to activate the roaming features.

 

Chris

by alla_lb Investigator
Investigator

Re: Calls are barred from the phone

@Christopher_G Oh, I wish I knew it earlier 🙂 Thank you for the help!

by alla_lb Investigator
Investigator

Re: Calls are barred from the phone

@Christopher_G Could you please clear one more thing for me? I cannot make calls and send messages, but I need to keep this sim card active in order to receive verification codes. Is it enough to top up online from time to time in order to keep the number active?

by
EE Community Support Team

Re: Calls are barred from the phone

It may work if you're able to receive calls and texts, @alla_lb. Can you test that?

 

We can't guarantee anything will work fully abroad if it hasn't been used first on the EE network in the UK, though.

 

Chris

by alla_lb Investigator
Investigator

Re: Calls are barred from the phone

@Christopher_G I can receive texts but calls are sent directly to voicemail. Is it possible to keep it active?

by
EE Community Support Team
Solution

Re: Calls are barred from the phone

Hi @alla_lb,

 

Yes, topping up should keep your account active.

 

Please see What is pay as you go and flex hibernation, and how do I stop it? for more information.

 

Hope this helps.

 

James

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