by Selfie74 Investigator
Investigator

CALLS FAILING AND TEXTS NOT DELIVERING

Can someone help please, I dial out and it says "call failed" and some texts "not delivered" im on a monthly contract so it is not a credit issue.  Ive reinserted my sim and the same thing happens!

 

My daughter is also with EE and is having the same problems.  Is there a problem with EE?

 

Its reallly frustrating not being able to use your phone when you really need to!!

5 REPLIES 5
by
EE Community Support Team

Re: CALLS FAILING AND TEXTS NOT DELIVERING

Hi @Selfie74,

 

Welcome to the EE Community.

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

by Selfie74 Investigator
Investigator

Re: CALLS FAILING AND TEXTS NOT DELIVERING

Hi,

 

Yes I did a Network check against my postcode and there were no faults.

Highlighted
by
EE Community Support Team

Re: CALLS FAILING AND TEXTS NOT DELIVERING

Thanks for checking @Selfie74

 

Are you only experiencing this issue in one location or everywhere?

 

Does your phone show a network connection?

 

James

by Selfie74 Investigator
Investigator

Re: CALLS FAILING AND TEXTS NOT DELIVERING

No it is happening in different locations.  Yep I have a network connection.

by
EE Community Support Team

Re: CALLS FAILING AND TEXTS NOT DELIVERING

Hi @Selfie74,

 

We'll need to get our Tech Gurus to look into this in more detail.

 

Please get in touch and they'll be happy to help.

 

Thanks

 

James

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