by
EE Community Support Team

4G Calling on EE - Everything you need to know

4G Calling is available across the UK on the 4G network. In this post I'll cover everything you need to know.

 

 

How can I get 4G Calling?

 

To use 4G Calling you will need:

 

  • A pay monthly, small business or large business account on a 4G Plan.

 

 

  • The latest software version on your phone, to check for software updates:

 

  • iOS: Settings > General > Software Update

 

  • Android: Settings > About Device > Software update (the exact software update menu option may be a little different depending on the type of phone)

 

  • Windows: Settings > Update & security > Phone update > Check for Updates

 

 

 

Is my phone compatible with 4G Calling?

 

If you have purchased your phone direct from EE or from a non EE retailer, the below information will let you know if your phone is compatible with 4G Calling.

 

We cannot guarantee 4G Calling will work when purchased from a non EE retailer.

 

 

Apple:

 

Read more
Device                               Direct                              Indirect                
iPhone X
iPhone 8, 8 Plus
iPhone 7, 7 Plus
iPhone 6, 6 Plus, 6s, 6s Plus
iPhone SE

 

 Blackberry:

 

Read more
Device                         Direct                                Indirect                          
Priv
DTEK 50
DTEK 60
KEYone

 EE:

 

Read more

Device 

Direct

Indirect

Hawk

No

HTC:

 

Read more
Device                         Direct                                  Indirect                     
10 No
U11
U11 Life

 LG:

 

Read more

Device

Direct

Indirect       

G5

No

G6

No

K8 (2016 & 2017)

No

X Cam

No

K10 (2017)

No

G5 SE

No

 Microsoft:

 

Read more

Device

Direct

Indirect

Lumia 550

No

Lumia 650

No

Lumia 640

No

Lumia 950 XL

No

Google:

 

Read more

Device

Direct

Indirect

Pixel

Pixel XL

Pixel 2

Pixel 2 XL

Samsung:

 

Read more

Device

Direct

Indirect

S6, S6 Edge, S6 Edge+

No

Galaxy S7, S7 Edge

Galaxy A3 (2017)

Galaxy A5 (2017)

Galaxy S8

Galaxy S8+

Galaxy XCover 4

Galaxy J5 (2017)

Galaxy J3 (2017)

Note 8

Galaxy S9

Galaxy S9+

Galaxy A6

Galaxy J6

Galaxy A8
Note 9

 Huawei:

 

Read more
Device   Direct                               Indirect                          
P10
P10 lite
P10 Plus
P9 No
P9 lite No
P8 lite (2017)         No
P Smart

 Sony:

 

Read more

Device

Direct

Indirect

Xperia L1

No

Xperia XA1

No

Xperia Z5, Z5 Compact, Z5 Premium

No

Xperia X

No

Xperia X Compact

No

Xperia XA

No

Xperia XZ

No

Xperia XZ Premium

No

Xperia XZ1

Xperia XZ1 Compact

Xperia XZ2

Nokia: (For Lumia devices, please see the Microsoft section above)

 

Read more

Device 

Direct

Indirect

3, 5 and 8

Alcatel:

 

Read more

Device 

Direct

Indirect

A3

 

 

Will I be charged when I use 4G Calling?

 

There's no additional cost to use 4G Calling, it's a feature of our pay monthly and business price plans. Calls and texts come out of your monthly allowances as normal and anything outside of this will be charged at the standard rates.

 

Benefits and further information on 4G calling can be found on the 4G Calling Help page.

 

If you have any other questions tap 'Reply' below:

 

 

 

6 REPLIES
by Island_Lass Investigator
Investigator

Re: 4G Calling on EE - Everything you need to know

Good evening @leanne_T,

Looking at the list of phones that you have posted, what does the 'direct' and 'indirect' mean?

Does a tick next to indirect mean it has 4G Calling and 'No' mean it does not?

Thanks Smiley Happy

by
EE Community Support Team

Re: 4G Calling on EE - Everything you need to know

Hi @Island_Lass

 

Direct means purchased directly from EE and indirect means purchased from another retailer.

 

The tick means 4G calling compatible and No means that it isn't.

 

Hope this helps.

 

Chris

by Scholarly Contributor
Scholarly Contributor

Re: 4G Calling on EE - Everything you need to know

I'm pretty sure the iPhone 5s and 5c do not have VoLTE capability, only Wifi Calling so they should be removed from this list.

by
EE Community Support Team

Re: 4G Calling on EE - Everything you need to know

Morning @sully1311

 

Thank you for pointing this out, the post has now been updated.

 

As a thank you I would like to send you a gift from the team.

 

I have sent you a private message on here to get some details from you.

 

Thanks. Leanne Smiley Happy

by Scholarly Contributor
Scholarly Contributor

Re: 4G Calling on EE - Everything you need to know

Just to let you EE guys know that the 4G Calling Help page (https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-...) is out of date compared to this one! It needs updating!

by
EE Community Support Team

Re: 4G Calling on EE - Everything you need to know

Thanks for feeding this back @sully1311 Smiley Happy

 

James

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