4G Calling on EE - Everything you need to know

[Leanne_T]

4G Calling is available across the UK on the 4G network. In this post I'll cover everything you need to know.

How can I get 4G Calling?

To use 4G Calling you will need:

• A pay monthly, small business or large business account on a 4G Plan.

• 4G coverage in the area, you can check if 4G is available on the EE coverage checker.

• The latest software version on your phone, to check for software updates:

• iOS: Settings > General > Software Update

• Android: Settings > About Device > Software update (the exact software update menu option may be a little different depending on the type of phone)

• Windows: Settings > Update & security > Phone update > Check for Updates

Is my phone compatible with 4G Calling?

If you have purchased your phone direct from EE or from a non EE retailer, the below information will let you know if your phone is compatible with 4G Calling.

We cannot guarantee 4G Calling will work when purchased from a non EE retailer.

Apple:

Read more

Device	Direct	Indirect
iPhone X, XS, XS Max, XR	✓	✓
iPhone 8, 8 Plus	✓	✓
iPhone 7, 7 Plus	✓	✓
iPhone 6, 6 Plus, 6s, 6s Plus	✓	✓
iPhone SE	✓	✓

 Blackberry:

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Device	Direct	Indirect
Priv	✓	✓
DTEK 50	✓	✓
DTEK 60	✓	✓
KEYone	✓	✓

Doro: 

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Device	Direct	Indirect
8035	✓	No

EE:

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Device	Direct	Indirect
Hawk	✓	No

HTC:

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Device	Direct	Indirect
10	✓	No
U11	✓	✓
U11 Life	✓	✓

 LG:

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Device	Direct	Indirect
G5	✓	No
G6	✓	No
K8 (2016 & 2017)	✓	No
X Cam	✓	No
K10 (2017)	✓	No
G5 SE	✓	No

 Microsoft:

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Device	Direct	Indirect
Lumia 550	✓	No
Lumia 650	✓	No
Lumia 640	✓	No
Lumia 950 XL	✓	No

OnePlus:

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Device	Direct	Indirect
6T	✓	✓

Google:

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Device	Direct	Indirect
Pixel	✓	✓
Pixel XL	✓	✓
Pixel 2	✓	✓
Pixel 2 XL	✓	✓
Pixel 3	✓	✓
Pixel 3 XL	✓	✓

Samsung:

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Device	Direct	Indirect
S6, S6 Edge, S6 Edge+	✓	No
Galaxy S7, S7 Edge	✓	✓
Galaxy A3 (2017)	✓	✓
Galaxy A5 (2017)	✓	✓
Galaxy S8	✓	✓
Galaxy S8+	✓	✓
Galaxy XCover 4	✓	✓
Galaxy J5 (2017)	✓	✓
Galaxy J3 (2017)	✓	✓
Note 8	✓	✓
Galaxy S9	✓	✓
Galaxy S9+	✓	✓
Galaxy A6	✓	✓
Galaxy J6	✓	✓
Galaxy A8	✓	✓
Note 9	✓	✓

 Huawei:

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Device	Direct	Indirect
P10	✓	✓
P10 lite	✓	✓
P10 Plus	✓	✓
P9	✓	No
P9 lite	✓	No
P8 lite (2017)	✓	No
P Smart	✓	✓
Mate 20 lite/Pro	✓	✓
P20 lite/Pro	✓	✓
P30	✓	✓
P30 Pro	✓	✓

 Sony:

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Device	Direct	Indirect
Xperia L1	✓	No
Xperia XA1	✓	No
Xperia Z5, Z5 Compact, Z5 Premium	✓	No
Xperia X	✓	No
Xperia X Compact	✓	No
Xperia XA	✓	No
Xperia XZ	✓	No
Xperia XZ Premium	✓	No
Xperia XZ1	✓	✓
Xperia XZ1 Compact	✓	✓
Xperia XZ2	✓	✓
Xperia XZ3	✓	✓
Xperia X10	✓	✓
Xperia L3	✓	✓

Nokia: (For Lumia devices, please see the Microsoft section above)

Read more

Device	Direct	Indirect
3, 5 and 8	✓	✓
3.1	✓	✓
7.1	✓	✓

Motorola:

Read more

Device	Direct	Indirect
G7 Plus	✓	✓
G7 Power	✓	✓

Alcatel:

Read more

Device	Direct	Indirect
A3	✓	✓

Will I be charged when I use 4G Calling?

There's no additional cost to use 4G Calling, it's a feature of our pay monthly and business price plans. Calls and texts come out of your monthly allowances as normal and anything outside of this will be charged at the standard rates.

Benefits and further information on 4G calling can be found on the 4G Calling Help page.

If you have any other questions tap 'Reply' below:

[Island_Lass]

Good evening @Leanne_T,

Looking at the list of phones that you have posted, what does the 'direct' and 'indirect' mean?

Does a tick next to indirect mean it has 4G Calling and 'No' mean it does not?

Thanks 🙂

[Christopher_G]

Hi @Island_Lass

Direct means purchased directly from EE and indirect means purchased from another retailer.

The tick means 4G calling compatible and No means that it isn't.

Hope this helps.

Chris

[sully1311]

I'm pretty sure the iPhone 5s and 5c do not have VoLTE capability, only Wifi Calling so they should be removed from this list.

[Leanne_T]

Morning @sully1311

Thank you for pointing this out, the post has now been updated.

As a thank you I would like to send you a gift from the team.

I have sent you a private message on here to get some details from you.

Thanks. Leanne 🙂

[sully1311]

Just to let you EE guys know that the 4G Calling Help page (https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-...) is out of date compared to this one! It needs updating!

[James_B]

Thanks for feeding this back @sully1311

James