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by
Investigator

unable to send iMessage photo when connected to the fibre broadband

Just realised that no apple connected devices to the fibre broadband can send an image/photo through imessage.

Turning the wifi off on iphones and the image/photo is instantley sent!

This is on the ee mobile network and vodafone so it must be the ee broadband that is causing the issue.

Tried turning imessage on/off on all devices no difference

Tried restoring the modem to factry settings no difference

Has anybody else had this issue & manage to get a fix?

1 ACCEPTED SOLUTION

Accepted Solutions
by
Explorer
Solution
Accepted by XRaySpeX (Grand Master)
‎09-07-2016 12:08 AM

Re: unable to send iMessage photo when connected to the fibre broadband

Hi Everyone,

I think I have managed to sort the problem in as much as I can now send and receive photos on iMessage on all 4 of my devices using my home EE broadband.

I can only take credit for this in as much as I managed to find someone who knew what they were talking about and following their instructions, managed to easily resolve the problem and (probably) discover what was at fault.

Three cheers for my brother Kim!

Oh! I expect you want to know what to do......?

Well, go to settings....wifi....click on the info button and change the DNS setting to 8.8.8.8

This apparently is a Google public server.

Then try to send a photo using iMessage. It certainly worked for all our 4 devices.

Now, this points to a problem with the EE server that our router is aimed at. So if anyone from EE is reading this.....Get it sorted PDQ! I have wasted days sorting out your problems.

Have a go at the above and post if you succeed.

Yay!

Sent from my iPad
114 REPLIES
by
EE Community Support Team

Re: unable to send iMessage photo when connected to the fibre broadband

Hi and welcome to the Community @Bigdoctorfox

 

This does sound very strange, I wonder if @Jmithcell or @Chris_B can offer any advice, personally i'm an Android guy.

 

Many thanks,

 

Lee

by
Legend

Re: unable to send iMessage photo when connected to the fibre broadband

Just to ask does wifi calling work ok through the EE BB ?
by
Legend

Re: unable to send iMessage photo when connected to the fibre broadband

@Bigdoctorfox I've just been testing this can i ask are you sending the imessage to a email address or a phone number ?  

by
Investigator

Re: unable to send iMessage photo when connected to the fibre broadband

Does it matter?, i've just typed the partial name or the parttial number and the message offers me the contact name I can select.

I know ive use both during my trials and both had the same outcome 

by
Investigator

Re: unable to send iMessage photo when connected to the fibre broadband

Wi-Fi calling, facetime & normal messages work fine but any image/photo gets about 9/10ths through the completion bar and just hangs.

If you wait long enough it tells you the delivery has failed however if you turn the wi-fi off the last bit completes & the photo is sent to the recipient.

by
Legend

Re: unable to send iMessage photo when connected to the fibre broadband

No it shouldn't matter but I've had the same issue but only when sending to an email address not a phone number using iMessage. I've not got EE BB so that's why I asked you.
So can you test this with both. If it sends via the number and not email address then it's a Apple issue as your iMessages go via Apples servers.
by
Visitor

Re: unable to send iMessage photo when connected to the fibre broadband

I've also been having this problem the last couple of hours. Very annoying. I'm 100% sure it's the wifi, as on cellular all works fine. Let me know if you find a solution
by
Skilled Contributor

Re: unable to send iMessage photo when connected to the fibre broadband

Same for messages on a Mac, pictures won't go but plain text goes ok
by
EE Community Support Team

Re: unable to send iMessage photo when connected to the fibre broadband

[ Edited ]

Hi,

 

Definitely sounds like it could be an Apple issue. I've checked the System Status and nothing is showing on there.

 

@Bigdoctorfox were you able to try the text @Chris_B advised?

 

Thanks. Smiley Happy

by
Explorer

Why cant I send photos by imessage when connected to our EE broadband?

Has anyone else had the problem of not being able to send photos by imessage when logged on to their EE home fibre broadband? This problem started a few days ago and is the same on 6 different ipads and iphones.

 

When photos are sent to our ipads, they come through as squares which say, tap to download. But when tapped, nothing is downloaded.

 

Emailing photos causes no problems.

 

When using a neighbours broadband plus net, the photos are sent and received properly so unlikely to be 6 different devices going wrong on same day.

 

We have rebooted router twice with no difference. We have also spent hours on the phone to EE who have not helped.

 

We have spoken in length to Apple who believe the internet connection is the problem.

 

Can anyone shed any light on this problem? Otherwise we will have to change internet provider.

 

 

 

 

 

 

by
Explorer

Re: unable to send iMessage photo when connected to the fibre broadband

Hi Karen, We are having same problem. Tried everything same as you so must be EE broadband fault. This happens on 6 different devices-3 ipads  and 3 Iphones so unlikely to be Apples devices at fault.

Photos can be sent and received using neighbours plusnet broadband.

Spoken to EE who have been unhelpful.

by
Investigator

Re: Why cant I send photos by imessage when connected to our EE broadband?

I am having problems too on my mac book air,iphone,ipad, when trying to send photo's,when I turn off wifi and go on to another network there is no problems so it is defernatley EE's problem but when I phone them they know nothing about it and say I am the only one with this problem, but I phoned Apple and they said EE are aware of this problem!!!!!!!!!  where do we go from here???????

by
Explorer

Re: unable to send iMessage photo when connected to the fibre broadband

The issue seems to be around EE broadband. Messages with photos go fine when Plusnet and BTinternet are each used to send imessages via email addresses and to another Apple device. Have had protracted conversation with Apple who believe this is EE issue. Only way to resolve seems to be to dump EE and use another provider. So far no practical advice from EE.
by
Grand Master

Re: unable to send iMessage photo when connected to the fibre broadband

@junecats1 : It probably makes no difference but are the PN & BT BB you are testing over also Fibre BB?

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by
EE Community Support Team

Re: unable to send iMessage photo when connected to the fibre broadband

Hi @junecats1

 

One of out stars @Chris_B has been experiencing the issue also and he's not an EE Broadband customer.

 

Is it only when the picture is sent via email? If sent via the mobile number over WiFi does it go through?

 

@Danuals & @dannp

 

Are you both with EE for your Broadband?

 

Thanks. Smiley Happy

by
Explorer

Re: unable to send iMessage photo when connected to the fibre broadband

Hi Karen.  The issue is the same whether you send an imessage with photo to an iphone via their number or to an email address. Using email a photo sends fine.  I have tried a different EE router at a friends, altho that wasnt fibre broadband, and the photo still didnt get thro.

by
Explorer

Re: unable to send iMessage photo when connected to the fibre broadband

No plusnet wasnt fibre
by
EE Community Support Team

Re: unable to send iMessage photo when connected to the fibre broadband

Hi @junecats1

 

Thanks for the information!

 

I'm going to do a little bit digging and she if we can testing done at our end.

 

One quick question are all the devices on the latest iOS?

 

Thanks. Smiley Happy

by
Explorer

Re: unable to send iMessage photo when connected to the fibre broadband

Thanks for reply. I hope you can sort it. Yes all the updates on all 6 devices tried are up to date. I would have thought of that first!

We are just checking router to see if that is up to date, but we think updates are done automatically.

Look forward to hearing from you with ( hopefully) a solution otherwise will have to leave EE.

Thanks,

June

Sent from my iPad
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