Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi We are with BT for broadband/tv/landline but its costing £72pm. If I switch to EE fibre broadband but don't have a landline or TV package included does this mean I can't record programmes? I like to skip the adverts which is what we do at present ...
I've had 2 payments taken out within 5 days of each other and I was wondering why this is
I have the order number and gone through the long process of ordering a broadband to a new house that I moved to but have gotten no email of confirmation and struggle to find a ‘track order’ option
Ok, just got the smart router. Got a Samsung tv. Go to wireless and says use WPS, which I do then it’s generates a pin which has to be inputted into the router. Open the router settings on my computer but where on earth do you put this pin ?? Any hel...
In my contract 1571 is included but has not been reinstated since I switched from post office. I have the same landline number. Please reconnect it Many thanks Margaret Leff [Mod edit: Please do not share personal details as your posts are visibl...
I know we complain when things go wrong rightly so if IF the provider is at fault but since my complaint my EE broadband has been fantastic. I think it was my fault. I've corrected it and I've had no issues whatsoever. A guy rang me today because ...
I am experiencing the same issue. Broadband constantly drops, and no, it's not wifi, but the entire router, here's a sample of a message I get digging up the router log:WAN connection WAN2_INTERNET_PTM disconnected. [ERROR_NO_CARRIER]I have had 2 Ope...
Just bought a hive hub and noticed that the internet drops intermittently since I’ve installed it (before installation on hub internet was perfect).Had an open reach engineer come round to check my line and he said there are known issues with hive hu...
Absolutely horrendous service!!! Been waiting since November 2022 to have fibre fitted, external box was fitted 11 jan 2023, informed not enough connections in box, 2days later informed by open reach connections added, told on 2 separate occasions by...
