13-09-2013 12:31 PM - edited 13-09-2013 12:42 PM
Contacted Orange Broadband helpdesk & wanted to cancel my broadband as I've moved & there is already internet here.
I paid for the broadband only at my old address and the BT line was already paid for.
Spoke to advisor and she THREATENED me with a charge of £29 for just disconnecting the line. What a joke. I've never had issues previously and I've been a long term customer. There's no way I can move it across.
Feel like I've been conned
13-09-2013 01:08 PM
Are you in contract? There is ussually a 12 month contract. But you need to give 30 days notice so basically you will have 1 bill left to pay once you say you need to cancel.
13-09-2013 02:09 PM
Seems like it's better to pay it than leave the amount outstanding and wreck your credit record.
15-09-2013 10:18 PM
tehy are only allowed to charge u what they loose out on not full month linerentals speak to cisas
15-09-2013 10:19 PM
also tell them to check the internet theres millions of people complaining about this
15-09-2013 10:38 PM
15-09-2013 10:47 PM
i dont pay the full month i wait until they send me an actual bill like getting blood from a stone getting a refund from ee
15-09-2013 10:49 PM
17-09-2013 01:55 PM
i went to cisas and im out success
getting mac code tomorow
19-09-2013 11:41 PM