by mhands1 Investigator
Investigator

wifi working but ethernet isn't.

when I diagnose the ethernet from the control panel it says it cant configure a valid IP address and nothing I've tried has worked so far

14 REPLIES 14
by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Hi @mhands1 

 

Your router ethernet should just work if you haven't changed any settings. What are you trying to do? 

 

Have you also checked your cable? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: wifi working but ethernet isn't.

Hi and welcome to the community, @mhands1

 

Have you tried the troubleshooting on our broadband help page?

 

Chris

by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

What device are you using on Ethernet? If Windows, what does the command ipconfig /all report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mhands1 Investigator
Investigator

Re: wifi working but ethernet isn't.

I have the ethernet cable plugged into an adapter then another adapter upstairs that has an ethernet cable plugged into my pc, its always worked until now.

 

by mhands1 Investigator
Investigator

Re: wifi working but ethernet isn't.

by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Hi @mhands1 

 

If you are using power line adapters, then try resynchronize them as they maybe out of sync with your router. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Sorry, it's the IP addys I'm interested in. There's no need to hide them ; they are just local. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mhands1 Investigator
Investigator

Re: wifi working but ethernet isn't.

by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Ah, I'm justified! Your PC has the IP 169.254.100.124 over Ethernet. PC's get that value IP when when they are not told which address to use by the router. Usually a reboot of the PC, reboot of the router, replug the LAN cable or use another router LAN port will cure it.

 

At the extreme it could be a fault of your powerlines not making a proper connection.

 

Which router is it? What is the DHCP page of the router? What is the list of currently connected devices?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: wifi working but ethernet isn't.

How are you getting on, @mhands1?

 

I see @XRaySpeX may have made a breakthrough here.

 

Chris

by mhands1 Investigator
Investigator

Re: wifi working but ethernet isn't.

Since i have rebooted the pc and router quite a few times as well as getting a new ethernet cable and trying all the ports on the back of the router im not sure what else to try.

i have the ee brightbox 2 wireless router

this is the list of currently connected devices   https://gyazo.com/4b0c6936fa30a046ac6e3ee8472ddcbf

by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Hi @mhands1 

 

Are you using power line adapters as I mentioned above?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by mhands1 Investigator
Investigator

Re: wifi working but ethernet isn't.

yes I'm using tp link av600

by Grand Master
Grand Master

Re: wifi working but ethernet isn't.

Then the issue is with the Powerlines. The presence of the PC is not being communicated to the router so the DHCP can allocate a local 192.168.1.x IP to it.Can you check their set-up & connections again?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.