by EmmaDave1995 Investigator
Investigator

why is my broadband so slow atm?

my broadband is so slow ATM? why? is there any sort of maintenance going on ?

my area is sr7 or is EE just carrying out any on there side?

my broadband normally sat at around 60mb around 4 month ago then it dropped to 30mb-50

 

now im currently sitting at 6mb #awfull! 

6 REPLIES 6
by Grand Master
Grand Master

Re: why is my broadband so slow atm?

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by EmmaDave1995 Investigator
Investigator

Re: why is my broadband so slow atm?

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub
Serial number:+EEH001+1820011513
Firmware version:v0.00.24.06190-EE
Firmware updated:Tue Jul 31 16:28:32 2018
Board version:01
DSL uptime:0 Days, 1 Hours, 24 Mins, 25 Secs
Data rate:10.00 Mbps / 15.00 Mbps
Maximum data rate:14.75 Mbps / 55.41 Mbps
Noise margin (up/down):10.3 / 20.5
Line attenuation (up/down):25.5 / 18.2
Signal attenuation (up/down):25.3 / 18.2
Data sent / received:388.4 MB / 6.5 GB
Broadband username:PRODUCTIONHQNUN359643801@fs
2.4 GHz wireless network name:EE-Hub-kU5J
2.4 GHz wireless channel:Smart (Channel 6)
5 GHz wireless network name:EE-Hub-kU5J
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:BC:30:D9:44:40:0C
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)
by EmmaDave1995 Investigator
Investigator

Re: why is my broadband so slow atm?

BT Broadband address checker 

66.945.617.211.140AvailableAvailable
by Grand Master
Grand Master

Re: why is my broadband so slow atm?

Please would you post the whole of the BT Availability Checker table for your phone no?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by EmmaDave1995 Investigator
Investigator

Re: why is my broadband so slow atm?

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability Date  High Low High Low      Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date
ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Observed SpeedsVDSLOther Offerings


Availability Date

VDSL Range A (Clean)66.945.617.211.140AvailableAvailable 
VDSL Range B (Impacted)64.541.716.81035AvailableAvailable 
FTTP on Demand33030--Available-- 
WBC ADSL 2+Up to 3--2.5 to 6.5Available-- 
ADSL MaxUp to 3--2 to 5.5Available-- 
WBC Fixed Rate1----Available-- 
Fixed Rate1----Available-- 
VDSL Multicast------Available-- 
ADSL Multicast------Available--
by Grand Master
Grand Master

Re: why is my broadband so slow atm?

What are EE's estimated speeds which your find in your MyEE for BB under Your broadband speed?

 

You must be running below EE's Min. Guaranteed Speed.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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