09-02-2018 05:26 PM
I have noticed that when i complained about my internet speed - things have gone south.
i have called 5 times and each time i get the same answer - it's you phone line, it's your end and one person i overheard said just sell them fibre optic
Well today they told me it is a problem with the BT Box/BT Cabinet outside the property. I have checked all this and nothing is wrong. My neigbours do not have a problem but they are not with EE
New router et al ...internet goes down every 5 mins . having to go out to use internet
09-02-2018 06:02 PM
09-02-2018 08:04 PM
@West082 Actually it can be a problem that only you have and not your neighbour. Your line itself might be the issue and perhaps it might need to be replaced. Ther are many reasons you could be the only one with an issue when your neighbours don’t have an issue.
09-02-2018 08:23 PM
@West082: BB speed & connection issues are almost always a problem with your specific connection. They rarely extend to your immediate neighbourhood or even the whole exchange.