by MaciekGojski
New Member

why does my internet keep cutting out?

Ok so basically this has been happening VERY often lately, where on a single day every week or so our internet connection would be cutting out every couple of minutes for the WHOLE DAY rendering internet usage impossible. I've tried everything, restarting the router, resetting it, I followed their little 5min video on how to fix things if they dont work, even calling the support team didn't work because all that did was tell me to top up my EE balance.

This is ridiculous and incredibly frustrating as we can't do work or do anything that remotely need an internet connection.

Someone please help, thanks.

2 REPLIES 2
by Grand Master
Grand Master

Re: why does my internet keep cutting out?

@MaciekGojski : Which BB router do you have?

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by
EE Community Support Team

Re: why does my internet keep cutting out?

Hi there @MaciekGojski

 

Thanks for coming to the community.

 

We would need to get this looked into for you, are you able to call us from a landline or another phone on 0800 079 8586?

 

The team will be able to help 🙂

 

Leanne.

 

 

 

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